Access Services Representative 2 - PRN
Company: Baylor Scott & White Health
Posted on: January 7, 2022
The Access Services Representative 2 obtains current and accurate
demographics and insurance information in order to register
patient, verification of insurance benefits, negotiates and
collects patient financial responsibilities. Provides training and
mentoring responsibilities to peers.
ESSENTIAL FUNCTIONS OF THE ROLE
Conducts and documents patient interviews to obtain demographic and
financial data for registration, insurance verification,
precertification and billing.
Registers patient at multiple locations and work multiple areas
within the department.
Interacts on an ongoing basis with other areas and departments in
order to provide appropriate information related to such items as:
patient delays, change of schedules Intra-departmentally and
Understands the patient flow processes in each area. Identifies
process improvement opportunities that promote team concepts with
co-workers while improving revenue cycle functions and the patient
Performs cashiering responsibilities according to established
policies, when appropriate and if assigned; could potentially
consume the bulk of the incumbent's responsibilities within the
Verifies patient eligibility for insurance coverage and appropriate
benefit levels for anticipated services. Calculates and collects
patient liability due according to financial clearance policies
related to existing and bad debt accounts.
Determines patient liability and advises patient of deposit
requirements per policy.
Negotiates payment arrangements with patient where necessary per
Assists patients to nursing units by providing directions, personal
escort and medical mobility assistance (ex; wheelchairs), when
Adheres to compliance with regard to order validation, cash policy
requirements, government payor requirements and patient safety
requirements for appropriate patient identification.
May assist with training and mentoring Access Services
Representative 1 positions. Serves as a resource to others.
Appropriately escalates potential service issues to management,
KEY SUCCESS FACTORS
2 years of healthcare or customer service experience or education
Requires good listening, interpersonal and communication skills,
and professional, pleasant and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful
and emotional environment, to include crime, behavioral health and
suffering patients in addition to life or death situations.
Must be able to exhibit a high level of empathy with the ability to
effectively communicate with patients and family members during
traumatic events, while demonstrating exceptional customer service
Demonstrates ability to manage multiple, changing priorities in an
effective and organized manner.
Excellent data entry, numeric, typing and computer navigational
Basic computer skills and Microsoft Office.
This is a PRN (as needed) position. -This means that there is no
set schedule and no guaranteed hours. -You will be scheduled to
work based on your availability. -This could include nights,
weekends, and/or holidays. -There are no benefits available with
EDUCATION - H.S. Diploma/GED Equivalent
EXPERIENCE - 2 Years of Experience
Keywords: Baylor Scott & White Health, Georgetown , Access Services Representative 2 - PRN, Sales , Georgetown, Texas
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