Front Desk Agent
Company: Quality Inn
Location: Georgetown
Posted on: April 6, 2021
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Job Description:
We are hiring full-time Front Desk Agents!
Checking people in and out. It's a no-brainer, right? Often with
the first encounter, your interaction with a guest can not only set
the tone for the entire guest experience but potentially impact the
entire brand. Do you want to be a part of something bigger?
Your genuine warmth and helpful nature enable you to rise to every
occasion, from cheerfully greeting the excited family on a vacation
adventure to handling the travel-weary guests' requests with prompt
courtesy. As a Front Desk Agent at the Quality Inn & Suites- Round
Rock, you'll have many opportunities to brighten someone's day!
Responsibilities:
Perform regular bookkeeping duties: make sure hotel guest
information is current and correct
Manage room bookings in-person, online, and through incoming calls,
and answer inquiries about guests' needs including questions about
available rooms, amenities, room rates, special requests, and
rewards programs
Work with the housekeeping staff to ensure rooms are ready for new
guests
Field customer complaints when necessary
Give every guest a warm welcome, check them in, and check them out
when they leave, ensuring you provide correct keys and room
numbers
Qualifications:
Exhibits working knowledge of Microsoft office and reservation
management systems
At least one year of hospitality industry experience or similar
preferred
Has experience answering telephone calls and troubleshooting
stressful situations
High school diploma, G.E.D. or equivalent
Possesses strong customer service skills, interpersonal skills,
organizational skills, and time management skills
About Company:
Get more value for your hard-earned money at the Quality Inn &
Suites-- - Round Rock, Texas located a short drive away from
Austin, TX. This hotel has an excellent work environment created by
our amazing and friendly team members. We have an excellent bonus
program that rewards our employees that excel in their duties. The
management team invests in all of our employees and we provide lots
of room for growth and personal development. If you are looking for
a family-like environment with a great culture - look no further!
You'll not only join one of the fastest-growing hotel brands in its
market place, but also a multi-skilled team where everyone can be
themselves and at the same time constantly find smart ways to make
work fun.
Keywords: Quality Inn, Georgetown , Front Desk Agent, Sales , Georgetown, Texas
Click
here to apply!
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