Access Service Representative II - (Full Time) - Round Rock
Company: BAYLOR SCOTT & WHITE
Location: Georgetown
Posted on: February 17, 2021
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Job Description:
JOB SUMMARYThe Access Service Representative II obtains current
and accurate demographics and insurance information in order to
register patient, verification of insurance benefits, negotiates
and collects patient financial responsibilities. WHAT IS EXPECTED
(ESSENTIAL FUNCTIONS)Conducts patient interviews to obtain
demographic and financial data for registration, insurance
verification, precertification and billing. Performs cashiering
responsibilities according to BSWH policies when appropriate and if
assigned, could potentially consume the bulk of the incumbent s
responsibilities within the department.Ability to register patients
in multiple locations. Understand the patient flow processes in
each area. Identifies process improvement opportunities that
promote team concepts with co-workers while improving revenue cycle
functions and the patient experience. Successful completion of
Patient Access Curriculum as identified by Revenue Cycle
leadership.Verifies patient eligibility for insurance coverage and
appropriate benefit levels for anticipated services. Calculate and
Collect all patient liability due according to BSW Financial
Clearance Policies related to existing and/or bad debt accounts.
Determines patient liability and advises patient of deposit
requirements per policy. Negotiates payment arrangements with
patient where necessary per policy.Exhibits a high level of empathy
with the ability to effectively communicate with patients and
family members during traumatic events, while demonstrating
exceptional customer service skills. Maintain a professional
demeanor in a highly stressful and emotional environment, to
include crime, behavioral health and/or suffering patients in
addition to life/death situations. Assists patients to nursing
units by providing directions, personal escort, and/or medical
mobility assistance (ex; wheelchairs), when applicable.
Keywords: BAYLOR SCOTT & WHITE, Georgetown , Access Service Representative II - (Full Time) - Round Rock, Sales , Georgetown, Texas
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