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Desktop Support Technician

Company: Sport Clips
Location: Georgetown
Posted on: March 16, 2023

Job Description:

Mission of the Position: As part of the IT function, the Desktop Support Technician (internal title is Scoreboard Support Engineer) provides key support functions for all computing and communications technology on-site and assigned to remote Team Members.Scope:This role reports to the IT Manager and is responsible for deploying all technology needs to new Team Members to include imaging and deploying new laptops as well as workspace set-up. This role maintains and ensures functionality of all technology assets assigned to support Team Members on- and off-site, maintains records of all technology assets deployed, installs and configures appropriate software, ensures security, privacy, and proper usage of company-provided assets, provides training and guidance to end users on operation of hardware and software as required, organizes, schedules, and executes upgrades and maintenance, replaces technology as needed, keeps detailed records of all service calls and deployments in the internal help desk system, and provides support for on-site and remote users. The Desktop Support Technician demonstrates a solid knowledge of IT systems and industry best practices.Key Criteria/Requirements:Associate Degree in Information Technology, A+ Certification, or equivalent work experienceProven experience as an IT Technician or relevant positionStrong diagnostic and problem-solving abilitiesExperience with both Windows and Mac based systemsSoftware experience with Microsoft Office and other business applicationsAble to provide telephone support to remote usersPositive attitude and friendly demeanorUnderstanding of how to work with others to accomplish required tasksAble to work in a fast-paced environment subject to rapid shiftsGood communication skillsAble to think dynamicallyExperience supporting printers a plusExperience with cloud-based telephone systems a plusMust have a strong understanding of IT principles with the ability to communication those principles and technical concepts effectively to a varied and mostly non-technical audienceProlonged periods of sitting at a desk and working on a computer as well a moderate amount of walking and standingMust be able to lift up to 15 pounds at timesMinimum of 3 days at the Support Center and 2 days working remotely Compensation: $55,000.00 - $65,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Sport Clips is one of the most respected and fastest-growing hair care franchises in the United States. Recognized by Entrepreneur as one of the Top 10 "Fastest-Growing Franchises" and FORBES as a "Top Ten Best Franchise" to buy for its investment category, Sport Clips continues to experience success through our belief that our Team Members are our greatest asset. Founded by Gordon Logan in 1993, Sport Clips now operates a franchise system of more than 1,800 stores in the United States and Canada - and counting!At Sport Clips, it is our mission to create a championship haircut experience for men and boys in an exciting sports environment! When you become a member of the Sport Clips Team, you will be joining people who live by three simple values, which were inspired by the same core values famed football coach, Lou Holtz, used to build championship football teams: "Do Your Best. Do What's Right. Treat Others the Way They Want to Be Treated." Whether it's through the many important causes Sport Clips stores support, or our program established to help team members in need, there are many ways you'll see values in action at Sport Clips! Join us to see why, at Sport Clips... It's Good to be a Team Member!If you're looking to build your career, Sport Clips is the place for you. Discover more about and see what our Team Members are saying on .

Keywords: Sport Clips, Georgetown , Desktop Support Technician, Professions , Georgetown, Texas

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