Loss Prevention Manager
Company: Marriott International
Location: Georgetown
Posted on: August 5, 2022
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Job Description:
Job Number 22086731Job Category Loss Prevention &
SecurityLocation Sheraton Austin Georgetown Hotel & Conference
Center, 1101 Woodlawn Avenue, Georgetown, Texas, United States VIEW
ON MAPSchedule Full-TimeLocated Remotely? NRelocation? YPosition
Type Management JOB SUMMARY Relocation offered Manages the daily
functions of the department to ensure protection of property
assets, associates, guests and property. Maintains logs,
certifications and documents required by law and Standard Operating
Procedures. Trains staff in established emergency procedures and
implements accident and fire prevention procedures. Position
focuses on ensuring guest and associate satisfaction while
achieving the operating budget. - CANDIDATE PROFILE - Education and
Experience --- High school diploma or GED; 4 years experience in
the security/loss prevention or related professional area. OR ---
2-year degree from an accredited university in Criminal Justice or
related major; 2 years experience in the security/loss prevention
or related professional area. - CORE WORK ACTIVITIES - Managing
Security/Loss Prevention Operations --- Assists the Director of
Engineering in administering fire prevention programs and emergency
preparedness. --- Conducts hazard and risk assessments at the
property to include quarterly OSHA/SAFETY audits, incident
tracking, and the hazard abatement process. --- Develops detailed
"shut down" procedures for the property to ensure that all areas
are secured at the appropriate times. --- Comply with applicable
federal, state and local law and safety regulations. --- Follow
proper key control guidelines in loss prevention and in the
property. --- Develop a monthly checklist for all cctv equipment,
alarmed doors, and duress alarms to ensure that they are fully
functional. --- Incorporate into patrols, which encompass all areas
of the property's interior and exterior, an inspection tour of
recording system. --- Follow Duty of Care process for the
protection of guests and associates. --- Follows up on all unusual
activities in and around the property that would impair the well
being of guests and associates. --- Handles complaints, settling
disputes, and resolving grievances and conflicts, or otherwise
negotiating with others. --- Implements action plans to monitor and
control risk. --- Monitors all unusual activities in and around the
property that would impair the well being of guests and associates.
--- Oversees all loss prevention operations to include but not
limited to patrol process, emergency response, investigations
(initial & follow up) for all guest and associate related
incidents, shipping and receiving process (makes recommendations
for improvement), electronic key system and manager on duties
responsibilities. --- Oversees and guides the efforts of the
Accident Prevention Committee. --- Oversees first aid program for
guests and associates. --- Oversees the claims process and protects
company assets by closely monitoring the General Liability and
Worker's Compensation cases. - Leading Security/Loss Prevention
Teams --- Communicates the importance of safety procedures,
detailing procedure codes, ensuring associate understanding of
safety codes, monitoring processes and procedures related to
safety. --- Emphasizes teamwork, close working relationships with
other departments and assertive hospitality to serve as a deterrent
to crime. --- Encourages and builds mutual trust, respect, and
cooperation among team members. --- Identifies the developmental
needs of others and coaching, mentoring, or otherwise helping
others to improve their knowledge or skills. --- Provides an open
door policy. --- Provides guidance and direction to subordinates,
including setting performance standards and monitoring performance.
--- Provides personal assistance, medical attention, emotional
support, or other personal care to others such as coworkers,
customers, or patients. --- Serves as a role model to demonstrate
appropriate behaviors. --- Utilizes interpersonal and communication
skills to lead, influence, and encourage others; advocates sound
financial/business decision making; demonstrates honesty/integrity;
leads by example. - Ensuring Exceptional Customer Service --- Meet
quality standards and customer expectations on a daily basis. ---
Identifies the educational needs of others, developing formal
educational or training programs or classes, and teaching or
instructing others. --- Inspects and critiques the performance of
the loss prevention department to establish and maintain a high
level of professionalism and customer service. --- Provides
services that are above and beyond for customer satisfaction and
retention. - Conducting Human Resources Activities --- Completes
associate performance reviews in a timely manner. --- Enforces
brand Standard Operating Procedures through documentation efforts.
--- Train all associates on the four parts of OSHA. --- Train all
new hires on loss prevention policies and procedures. ---
Establishes a training program to routinely train the loss
prevention department and other property departments on topics
related to safety and security. --- Oversees all investigations for
incidents related to both guests and associates. --- Trains
officers to ensure that they report and document all safety hazards
and improper lighting to the appropriate departments through the
property work order system. - Additional Responsibilities ---
Analyzes information and evaluating results to choose the best
solution and solve problems. --- Develops liaison with local law
enforcement and emergency services. --- Informs and/or updates the
executives, the peers and the subordinates on relevant information
in a timely manner. --- Provides information to supervisors,
co-workers, and subordinates by telephone, in written form, e-mail,
or in person. - - Marriott International is an equal opportunity
employer. -We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law. When you join the Sheraton family, you become a member of its
global community. We've been a place to gather -and connect since
1937. At Sheraton, associates create a sense of belonging in more
than 400 communities around the world. We welcome guests through
engaging experiences and thoughtful service. If you're a team
player who is excited to deliver -a -meaningful guest experiences,
we encourage you to explore -your next career opportunity -with
Sheraton.
Keywords: Marriott International, Georgetown , Loss Prevention Manager, Professions , Georgetown, Texas
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