Support Analyst (Georgetown, TX)

Company: Lone Star Circle of Care
Location: Georgetown
Posted on: May 14, 2022

Job Description:

Overview:The Support Analyst is primarily responsible for Tier 1 and 2 support which includes maintenance and deployment of all end-user facing technologies. Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Communicates highly technical information to both technical and non-technical personnel. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization's computer users about basic and specialized applications. This position provides technical support to the Corporation with a focus on first-contact and first-level resolution.Responsibilities:Special Duties:

• Create, assign, and prioritize tickets for self and other technical support staff.
• Track support requests by creating, updating, and closing tickets in a timely fashion.
• Basic Understanding of Active Directory, Exchange, TCP/IP, DNS, DHCP and VPN
• Build, configure, maintain and manage systems for all employees using latest technologies.
• Manage PC inventory and track hardware and software assets.
• Support software for desktop and laptop computers.
• Configure machines, software, printers and network access.
• Maintain, develop, and document corporate desktop images.
• Perform manual and automated operating system deployments.
• Provide end-user support on all desktop/laptop-deployed technologies, including remote support for branch offices through the use of various remote console access technologies.
• View, route, update, and/or close trouble tickets.
• Provide support to incoming requests to the IT Service Desk via telephone, email, chat, and in-person to ensure courteous, timely, and effective resolution of client issues.
• Prioritize incidents and service requests according to defined processes.
• Use the IT Service Management Record, track, and document the process of supporting each incident and request.
• Research solutions through internal and external knowledgebase as needed.
  Qualifications:REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:
  • Minimum of Associate's degree in Computer Science OR equivalent years of related work experience
  • Minimum of one (1) year related experiencePREFERRED EXPERIENCE, EDUCATION, AND LICENSE:
    • Technology Certification
    • Proficiency with MS Office Suite (Word, Excel, and Outlook)
    • Excellent computer skills and the ability to learn new computer programs efficiently
    • Proficiency with EMR system
    • Bilingual English/Spanish language skills

Keywords: Lone Star Circle of Care, Georgetown , Support Analyst (Georgetown, TX), Professions , Georgetown, Texas