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Field Service Technician

Company: SOS Communications
Location: Georgetown
Posted on: May 14, 2022

Job Description:

Field Service Technician
Overview
The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Functions

  • Provide service and customer support during field visits or dispatches
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Operate vehicle in a safely manner and use field automation systems
  • Follow all company's filed procedures and protocols
  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations
  • Build positive relationships with customers
    Employment Standards
    • Proven field service experience
    • Ability to troubleshoot, test, repair and service technical equipment
    • English literacy
    • Ability to work flexible shifts and to adapt to changing work schedules
    • Familiarity with mobile tools and applications
    • Technical degree or certification
    • Analytical problem solving
    • Understand and follow protocol for the proper lines of communication
    • Clear understanding of company mission and values
    • Ability to work independently and as part of a team

Keywords: SOS Communications, Georgetown , Field Service Technician, Professions , Georgetown, Texas

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