Junior Business Analyst

Company: Sport Clips - Support Center
Location: Georgetown
Posted on: May 7, 2022

Job Description:

Job DescriptionMission: The Junior Business Analyst – Platforms coordinates the operational management of key platforms across the Sport Clips digital ecosystem. Critical responsibilities include ensuring that data access is strictly controlled per SCI legal standards, handling user account management, and communicating platform updates to the SCI user community. This role will serve as the Subject Matter Expert (SME) and point of contact for assigned platforms and will work in concert with the SCI IT Scoreboard Team to provide an excellent end-user experience. Scope:Provide primary administrative support for FranConnect and Schoox platformsProvide secondary/back-up administrative support to the Point-of-Sale platformsSupport SCI security standards through adherence to role-based access (RBAC) within each platformMaintain system and process documentation, and vendor SLAs associated with key platformsRespond promptly to administrative requests from all areas of the SCI business and ensure that follow-up is always completedResponsible for regular account maintenance to include adding new accounts, making changes to existing accounts, anddeactivating inactive or terminated accounts Collaborate with the IT Scoreboard Team as needed to resolve user issues, questions, or outagesCreate and maintains and user training documents and conduct live training or support as neededAid the EPMO team in the form of:Business analysis tasks Project coordinationDeveloping ad-hoc reports within the assigned platformsOther duties as assigned Key Criteria/Requirements:Basic knowledge of database structures, operating systems, and software Must be capable of analytical thinking Ability to effectively collaborate with othersPossess excellent verbal and written communication skillsUnderstands how systems affect SCI business managementBe able to work well under pressureAble to proactively identify potential efficiencies and process improvementsRemain flexible, adaptable, and open to changesAble to identify issues that need to be promptly escalated to next level managers Provide a weekly status report with succinct, summary-level information Must be able to sit at a desk for prolonged periods of time working on a computerMust be able to lift to 15 pounds Must be able to work a minimum of 3 days at the Support Center and 2 days working remotely

Keywords: Sport Clips - Support Center, Georgetown , Junior Business Analyst, Professions , Georgetown, Texas