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Part-Time Switchboard Operator

Company: Williamson County
Location: Georgetown
Posted on: June 10, 2019

Job Description:

JOB SUMMARY Benefits Supplemental Questions * Responsible for answering the main phone lines of Williamson County in a professional, friendly and helpful manner * Provides direction, answers, resolution and translation in English and Spanish to citizens of the County and abroad EXAMPLES OF WORK PERFORMED: * Answers the County's main phone lines to provide professional, friendly and helpful direction, answers and resolution to inquiries * Assists Spanish speaking citizens and translates discussions to English, as necessary * Transfers calls to appropriate department/office/employee * Promptly directs visitors in the courthouse to proper office location * Translates for other departments when necessary * Uses computer to find internal and external phone numbers and addresses * Readily complies with departmental and county-wide policies and procedures * Provides excellent customer service to the public and works with a variety of personalities and temperaments effectively * Assists the Public Information Aides and the County Judge's office with workload, as needed * Related special projects as assigned * The physical demands and environmental factors listed below as well as regular attendance are also essential functions for this position PHYSICAL DEMANDS: * Position involves sitting at a desk or other workstation for long periods of time answering telephones * Continual work at a computer keyboard * Position will require standing on your feet as you greet and assist the public, as needed * Bending and lifting required to prepare or monitor the coffee areas and any housekeeping, as needed ENVIRONMENTAL FACTORS: * Work is primarily indoors in an air-conditioned, smoke free office * Williamson County has adopted a Tobacco-Free Workplace policy. This policy prohibits smoking or use of any tobacco product on Williamson County premises MINIMUM QUALIFICATIONS: * High school diploma or equivalent with experience in customer service. * Excellent interpersonal, oral, and written communication skills * Ability to work effectively with co-workers, employees, and management in a pleasant, helpful and professional manner * Must have strong organizational skills and proven ability to maintain accurate, detailed records * Must be able to work under pressure in a high volume environment * Must be mature, dependable, resourceful, and able to work independently * Must maintain a satisfactory Motor Vehicle Record EMPLOYMENT TESTING: * Employment is contingent on passing pre-employment and periodic drug testing's and criminal background investigations PREFERRED REQUIREMENTS: * Bilingual in English/Spanish both oral and written IRREGULAR HOURS: * Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required to meet deadlines and accuracy requirements * Non-Essential Personnel for Emergency Situations; unless employees are designated by the County Judge or designee ORGANIZATION RELATIONSHIPS: * Reports directly to the Customer Service Administrator * Direct Reports- N/A * Number of Direct Reports- 0 FAIR LABOR STANDARDS ACT (FLSA) STATUS: * Non-exempt (Hourly) SUPPLEMENTAL INFORMATION: A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five days. The Human Resources Department is located at 301 South/East Inner Loop, Suite 108, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilco.org. Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act. If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.SDL2017

Keywords: Williamson County, Georgetown , Part-Time Switchboard Operator, Other , Georgetown, Texas

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