Visitor Relations Assistant

Company: Southwestern University
Location: Georgetown
Posted on: May 28, 2023

Job Description:

Southwestern University, located in Georgetown has an immediate opening for a Visitor Relations Assistant for Enrollment Services. This position is responsible for coordinating main-line phone traffic for the Enrollment Services division, which includes answering general questions, directing calls to appropriate individuals or departments, and scheduling appointments for campus visitors including tours, information sessions, and interviews. This is a full-time, fully benefited, non-exempt position who reports to the Director of Transfer Recruitment.Primary Duties: Answer multi-line phone for the Enrollment Services division (Admission & Financial Aid).Screen and direct calls for the vice president, directors, and admission and financial aid counselors.Provide excellent customer service to students, families, and others over the phone and in person.Answer basic questions regarding visitation, tours, and the admission and financial aid process.Schedule/coordinate multi-faceted campus visits, which may include tours, info sessions, interviews, classroom visits, and professor meetings.Work with the School of Fine Arts on scheduling auditions or portfolio reviews.Work with coaches on scheduling recruited athletes and students requesting coach visits.Work with SHARP (student employees) to coordinate certain aspects of visitor schedules.Use database system (Slate) to coordinate daily visits and update student files, as needed.Prepare individual visitor itineraries and daily visitation rosters.Manage and respond to inquiries from Southwestern's website chat feature.Manage main calendar and schedule appointments for the Enrollment Services division.Manage and respond to voicemail and/or direct messages, as needed.Frequent email communication with students and parents using excellent writing skills.Maintain a monthly report which tracks visits to campus.Perform back-up to front-desk duties.Provide support for Event Coordinator and Information Specialist, as needed.Conduct research and data entry projects for the division, as needed.Create documents for office use, print labels for events.Stay up to date on admission processes and deadlines.Perform other duties as assigned.Position Requirements:Educational:High School diploma or equivalent.Job related experience and skills:One or more years of office/clerical experience.Ability to handle a multi-line phone system.Excellent oral, written, and interpersonal communication skills.Commitment to providing outstanding customer service, including outstanding telephone etiquette and listening skills.Ability to work both independently and as a member of a team.Ability to establish, maintain, and accurately file alphabetically and numerically.Possess excellent spelling, grammar, punctuation, proofreading, and writing skills.Ability to read, understand, and follow written and verbal instructions.Demonstrated prior experience with data entry and mail merge documents.Excellent organizational skills and the ability to multi-task with a keen attention to detail.Flexibility regarding changing priorities and fluctuating schedules.Excellent conflict resolution skills and an astute problem-solving ability.Possess the applications of tact, diplomacy, sensitivity, and confidentiality.Ability to coordinate and manage calendar schedules, travel arrangements, meeting arrangements, and other related activities.Ability to attend work consistently and maintain a regular work schedule.Ability to work in a typical office environment, with or without accommodationsPhysical/Mental:Ability to sit for extended periods of time.Ability to reach, twist, bend, stoop, stand, kneel, handle, push/pull, and lift and carry up to ten pounds.Ability to hear, see, and speak.Preferred Position Requirements:Educational:Secretarial/trade school.Some college education.Experience:Three years office/clerical experience.Experience working in a college/university environment.Job related skills:Excellent computer skills utilizing software such as Microsoft Word and Excel, email software, and internet search engines.Southwestern University offers competitive salary and benefits including health, dental, life, long term disability, retirement, paid holidays, vacation, sick leave, under graduate tuition assistance for yourself and your dependents, access to athletic facilities, free parking and discounted meal rates. Southwestern University is a selective, undergraduate institution committed to a broad-based liberal arts, sciences, and fine arts education. Southwestern University is deeply committed to fostering a diverse educational environment and especially encourages applications from members of groups traditionally under-represented in academia. For information concerning the University, visit our Web site at www.southwestern.edu.To apply: The University will only accept application materials through Interfolio at apply.interfolio.com/125716. Interested persons must submit a letter of interest, resume, the name and contact information of three professional references, and salary expectation. Email and paper applications will not be accepted. Only completed applications will be reviewed by the Search Committee. The Committee will review all completed applications until the position is filled. All offers of employment are contingent on successful completion of the University's Background Check Policy process. Southwestern University is an E-Verify employer. EOE/M/FInclusion is the deliberate effort to create an environment in which people from all backgrounds* are not only included but welcomed, valued, respected, considered, and supported within our community. People from marginalized (i.e., devalued) and/or minoritized (i.e, underrepresented) groups are heard, seen, respected and accepted in all aspects of our community. Southwestern University is committed to inclusive excellence that provides access and support, enables participation, and removes barriers so that all people within our community are empowered and can thrive in a campus that is welcoming and validating.*including but not limited to people of color (race, ethnicity, nationality), sex, sexual identity, gender identity, age, physical and mental disabilities, socioeconomic status, religion, immigrants, and the intersection of these identities.PDN-99375799-d2ee-41f7-b23b-ccdd5904f7cb

Keywords: Southwestern University, Georgetown , Visitor Relations Assistant, Other , Georgetown, Texas