Customer Service Representative

Company: Fastsigns #11603
Location: Georgetown
Posted on: March 18, 2023

Job Description:

Job Description Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.The sign industry is ever changing and dynamic. All you have to do is look all around and youll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We dont consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
This position will be a part of the team to open a new FASTSIGNS location in Georgetown, TX on W University Dr in May 2023. Training will be completed in our Leander, TX location and this position will work out of the Leander, TX location until the Georgetown office is open.

RESPONSIBILITIES

• Assist prospects through the buying process, by answering their questions, determine the best products for their needs, build a quote and close the sale.
• Follow up with dormant customers through phone calls and emails
• Assist customers through the process after the estimate is converted by following up with proofs, submitting installation requests and ensuring their job is completed on time.
• Check queues for existing orders and ensure the order continues through the process
• Gather information for and submit installation requests to our internal installation department
• Ensure the customers needs are met
• Answers the phone and directs callers to the appropriate individual, as needed
• Performs other duties as needed QUALIFICATIONS
  • High school diploma or GED required
  • Previous customer care or project management experience preferred
  • Proficient computer and internet skills, including gSuite, Trello, etc
  • Good communication skills, both in person and over the phone
  • Strong organizational and time management skills KEY CHARACTERISTICS
    • Positive Mental Attitude
    • Goal Directed Behavior
    • Self-Motivated
    • Sense of Urgency
    • Never Stop Learn BENEFITS
      • Health Insurance
      • Supplemental Insurance
      • Holidays
      • Paid Time Off (PTO)
      • Formal Ongoing Training Program
      • Formal On-the-Job Training Program HOURS
        Monday - Friday: 8:30 - 5:00pm This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate. by Jobble

Keywords: Fastsigns #11603, Georgetown , Customer Service Representative, Other , Georgetown, Texas