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System Support Specialist

Company: Central Texas Technology Solutions
Location: Georgetown
Posted on: November 26, 2022

Job Description:

Central Texas Technology Solutions is seeking a Support Technician to support its rapidly growing client base. Central Texas Technology Solutions delivers effective technology, consulting, and support services for growing businesses. Our expertise enables organizations to gain a competitive edge by allowing them to focus on their business growth while we manage their technology needs.

*Responsibilities: *

* Provide first line technical support to our customer base via phone or hands on support.
* Track, research, and resolve technical issues.
* Clearly communicating with customers to resolve technical issues.
* Documentation of issues and solutions for future knowledge use.

*Requirements: *

* 3 years of Help-desk experience.
* 3 years technical experience with Windows Operating Systems.
* Working knowledge of Microsoft 365.
* Understanding of Network Protocols.
* Strong Written and Verbal communication skills.
* Ability to work independently and prioritize work.

*Preferred Requirements: *

* Experience in an MSP (Managed Service Provider), supporting multiple clients.
* Mac OSx experience.
* Microsoft 365 Administration.

Expectations:

* Be a team player and a self-starter.
* Excellent organizational and project tracking skills.
* Have an analytic mindset when approaching technical issues

Central Texas Technology Solutions offers a competitive salary, commission, bonuses and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you!

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Retirement plan
Schedule:
* 8 hour shift
* Monday to Friday

Education:
* Associate (Required)

Experience:
* Help desk: 3 years (Required)
* Windows: 3 years (Required)

Work Location: One location%58047475%

Keywords: Central Texas Technology Solutions, Georgetown , System Support Specialist, Other , Georgetown, Texas

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