Bus Operator - East Texas Region (Georgetown)

Company: East Texas Council of Governments
Location: Georgetown
Posted on: May 8, 2022

Job Description:

Job Purpose: Operates ETCOG GoBus transit vehicle to provide public transportation to passengers to local or distant points throughout the East Texas region.Now Hiring for various counties throughout the East Texas Region - Please indicate which counties you are available to drive in when you apply. GoBus doesn't have a need for all counties within the region at this time, but if you will check the one's closest to you we will hold your application on file until there is availability in your area and reach out to you when a position becomes available.Part-time 30 hrs or less/week; PRN As needed, less than 25 hrs/weekLocations:* Anderson - Camp - Cherokee - Gregg - Harrison - Henderson - Marion - Panola - Rains - Rusk - Smith - Upshur - Van Zandt - Wood CountiesTravel: In Region-90%On Call: NoneJob Performance Duties and % of time:75% - Ensuring customers safely reach desired destinations by following established customer schedules communicated by the call center; driving transit vehicle over specified routes or destinations according to time schedules provided on the mobile tablet; continuously update the tablet at each pick up and drop off point; exercising prudent judgment under a variety of constantly changing operating conditions; complying with traffic laws and regulations; utilizing standard defensive driving techniques; provide accessibility for disabled passengers to safely board and de-board; properly operating accessibility lift; safely and appropriately securing passengers in a friendly, professional and courteous manner; properly operating all transit bus controls and operating devices.15% - Ensure customer service excellence by interacting with passengers in a friendly, courteous and helpful manner; properly answering questions and solving transit-related concerns of passengers; maintaining professional courtesy while under stress and pressure; providing a professional quality of service to all internal and external customers.5% - Maintain clean, quality and safety of the transit vehicle by performing pre-trip inspections according to established procedures in order to identify mechanical problems prior to beginning route; ensure all necessary equipment and safety devices are in working order; log and report findings to appropriate personnel; exercise careful judgment when determining whether a mechanical issue will interfere with the safety of the driver or passengers; follow instructions received from appropriate personnel regarding maintenance needed; perform regular internal and external cleanings on the vehicle.5% - Ensure proper and accurate record reporting by reporting all vehicle, employee and passenger incidents and accidents according to established regulations and procedures; keeping track of fares collected from passengers on a daily basis; perform bank deposits of fares according to established procedures when applicable.Required behaviors for all positions:* Communicate with co-workers, management, customers, vendors, and others in a courteous and professional manner* Conform with and abide by all company codes, regulations, policies, work procedures and instructions* Embrace ETCOG's Vision, Mission and Purpose* Demonstrate the values and principles set forth in the Customer Service Creed in all interactions with all individuals, both within ETCOG and when dealing with those we serve* Regular attendanceQualifications:Education: High school diploma or equivalent required.Experience: Requires minimum of 2 years professional driving and customer service experience; prefer experience in a public transportation setting; computer or tablet skills required; equivalent combinations of education, experience, knowledge, skills and abilities will be considered.Skills and Abilities: Knowledge of the geographical region is required; ability to pass Department of Transportation (DOT) physical examination and drug screening requirements; ability to pass required annual background screening to include MVR Driving Record, Criminal and Sex Offender check, and other contractual requirements to qualify for the Non-Emergency Medical Transportation program and/or additional contractual agreement requirements as determined by GoBus; knowledge of and the ability to use standard defensive driving techniques; ability to maintain a valid driver's license and good driving record according to established policies and procedures; ability to tell time and keep a timely schedule, ability to read and understand maps and time tables, determine directions and follow a mapped route; ability to utilize critical thinking skills to solve problems; ability to read, write and speak English required; bilingual in English and Spanish preferred; ability to maintain professionalism and provide excellent customer service for a diverse customer base; ability to operate mobile tablet and communicate via email and cell phone required.Other: Requires a valid driver's license and a safe driving record; CDL license preferred.Office Equipment and Software: Computer, cell phone, fax, copier, tablet, push to talk devices; Software: Microsoft Office, Outlook, Route Match, Ecolane.Decision Making: Must follow established steps and procedures.Interpersonal Communication: Internal customers at all levels; regular interaction with the general public.Confidential and Sensitive Information: Access to customer names, addresses and telephone numbers.Scope of Financial Responsibility: N/AWorking Conditions:Potentially Hazardous Condition: Driving throughout the East Texas Region.Environmental Conditions (noise, temperature extremes, etc.):* Weather extremes and temperatures driving through the region - Monthly occurrence* Noise from bus cab varying from road noise to passengers - Monthly occurrencePhysical Exertion:* Sitting for extended periods of time Hourly occurrence* Twisting, pulling, pushing while loading clients in wheelchairs onto the lift and positioning them appropriately in the transit vehicle Daily occurrence* Bending, kneeling, squatting in order to securely fasten clients in wheelchairs to transit vehicle floor brackets Daily occurrence* Climbing up and down transit vehicle steps several times throughout the day in order to enter and exit the vehicle Daily occurrencePhysical Demands:Physical ActivityLifting or ExertingVision RequirementsStanding 15%Up to 10 lbs. 10%Close Vision 20%Walking 15%Up to 25 lbs. 10%Distance 35%Sitting 75%Up to 50 lbs. 0%Color 30%Fingering/Handling 15%Up to 100 lbs. 0%Peripheral 50%Reaching or Climbing 15%Depth Perception 10%Adjust Focus 20%Stooping or Crawling 15%Talking or Hearing 50%DOT Physical Exam: Passing results required.Supervisory Responsibility, if applicable:Approximate Number of employees supervised: N/A
Associated topics: call, call center, customer, customer care, customer order, customer service representative, guest, help desk, representative, service call

Keywords: East Texas Council of Governments, Georgetown , Bus Operator - East Texas Region (Georgetown), Other , Georgetown, Texas