Bus Operator - East Texas Region (Georgetown)
Company: East Texas Council of Governments
Location: Georgetown
Posted on: May 8, 2022
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Job Description:
Job Purpose: Operates ETCOG GoBus transit vehicle to provide
public transportation to passengers to local or distant points
throughout the East Texas region.Now Hiring for various counties
throughout the East Texas Region - Please indicate which counties
you are available to drive in when you apply. GoBus doesn't have a
need for all counties within the region at this time, but if you
will check the one's closest to you we will hold your application
on file until there is availability in your area and reach out to
you when a position becomes available.Part-time 30 hrs or
less/week; PRN As needed, less than 25 hrs/weekLocations:* Anderson
- Camp - Cherokee - Gregg - Harrison - Henderson - Marion - Panola
- Rains - Rusk - Smith - Upshur - Van Zandt - Wood CountiesTravel:
In Region-90%On Call: NoneJob Performance Duties and % of time:75%
- Ensuring customers safely reach desired destinations by following
established customer schedules communicated by the call center;
driving transit vehicle over specified routes or destinations
according to time schedules provided on the mobile tablet;
continuously update the tablet at each pick up and drop off point;
exercising prudent judgment under a variety of constantly changing
operating conditions; complying with traffic laws and regulations;
utilizing standard defensive driving techniques; provide
accessibility for disabled passengers to safely board and de-board;
properly operating accessibility lift; safely and appropriately
securing passengers in a friendly, professional and courteous
manner; properly operating all transit bus controls and operating
devices.15% - Ensure customer service excellence by interacting
with passengers in a friendly, courteous and helpful manner;
properly answering questions and solving transit-related concerns
of passengers; maintaining professional courtesy while under stress
and pressure; providing a professional quality of service to all
internal and external customers.5% - Maintain clean, quality and
safety of the transit vehicle by performing pre-trip inspections
according to established procedures in order to identify mechanical
problems prior to beginning route; ensure all necessary equipment
and safety devices are in working order; log and report findings to
appropriate personnel; exercise careful judgment when determining
whether a mechanical issue will interfere with the safety of the
driver or passengers; follow instructions received from appropriate
personnel regarding maintenance needed; perform regular internal
and external cleanings on the vehicle.5% - Ensure proper and
accurate record reporting by reporting all vehicle, employee and
passenger incidents and accidents according to established
regulations and procedures; keeping track of fares collected from
passengers on a daily basis; perform bank deposits of fares
according to established procedures when applicable.Required
behaviors for all positions:* Communicate with co-workers,
management, customers, vendors, and others in a courteous and
professional manner* Conform with and abide by all company codes,
regulations, policies, work procedures and instructions* Embrace
ETCOG's Vision, Mission and Purpose* Demonstrate the values and
principles set forth in the Customer Service Creed in all
interactions with all individuals, both within ETCOG and when
dealing with those we serve* Regular
attendanceQualifications:Education: High school diploma or
equivalent required.Experience: Requires minimum of 2 years
professional driving and customer service experience; prefer
experience in a public transportation setting; computer or tablet
skills required; equivalent combinations of education, experience,
knowledge, skills and abilities will be considered.Skills and
Abilities: Knowledge of the geographical region is required;
ability to pass Department of Transportation (DOT) physical
examination and drug screening requirements; ability to pass
required annual background screening to include MVR Driving Record,
Criminal and Sex Offender check, and other contractual requirements
to qualify for the Non-Emergency Medical Transportation program
and/or additional contractual agreement requirements as determined
by GoBus; knowledge of and the ability to use standard defensive
driving techniques; ability to maintain a valid driver's license
and good driving record according to established policies and
procedures; ability to tell time and keep a timely schedule,
ability to read and understand maps and time tables, determine
directions and follow a mapped route; ability to utilize critical
thinking skills to solve problems; ability to read, write and speak
English required; bilingual in English and Spanish preferred;
ability to maintain professionalism and provide excellent customer
service for a diverse customer base; ability to operate mobile
tablet and communicate via email and cell phone required.Other:
Requires a valid driver's license and a safe driving record; CDL
license preferred.Office Equipment and Software: Computer, cell
phone, fax, copier, tablet, push to talk devices; Software:
Microsoft Office, Outlook, Route Match, Ecolane.Decision Making:
Must follow established steps and procedures.Interpersonal
Communication: Internal customers at all levels; regular
interaction with the general public.Confidential and Sensitive
Information: Access to customer names, addresses and telephone
numbers.Scope of Financial Responsibility: N/AWorking
Conditions:Potentially Hazardous Condition: Driving throughout the
East Texas Region.Environmental Conditions (noise, temperature
extremes, etc.):* Weather extremes and temperatures driving through
the region - Monthly occurrence* Noise from bus cab varying from
road noise to passengers - Monthly occurrencePhysical Exertion:*
Sitting for extended periods of time Hourly occurrence* Twisting,
pulling, pushing while loading clients in wheelchairs onto the lift
and positioning them appropriately in the transit vehicle Daily
occurrence* Bending, kneeling, squatting in order to securely
fasten clients in wheelchairs to transit vehicle floor brackets
Daily occurrence* Climbing up and down transit vehicle steps
several times throughout the day in order to enter and exit the
vehicle Daily occurrencePhysical Demands:Physical ActivityLifting
or ExertingVision RequirementsStanding 15%Up to 10 lbs. 10%Close
Vision 20%Walking 15%Up to 25 lbs. 10%Distance 35%Sitting 75%Up to
50 lbs. 0%Color 30%Fingering/Handling 15%Up to 100 lbs.
0%Peripheral 50%Reaching or Climbing 15%Depth Perception 10%Adjust
Focus 20%Stooping or Crawling 15%Talking or Hearing 50%DOT Physical
Exam: Passing results required.Supervisory Responsibility, if
applicable:Approximate Number of employees supervised: N/A
Associated topics: call, call center, customer, customer care,
customer order, customer service representative, guest, help desk,
representative, service call
Keywords: East Texas Council of Governments, Georgetown , Bus Operator - East Texas Region (Georgetown), Other , Georgetown, Texas
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