Patient Services Spec 3
Company: BAYLOR SCOTT & WHITE
Location: Georgetown
Posted on: May 7, 2022
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Job Description:
*JOB SUMMARY*The Patient Services Specialist 3 provides a wide
range of advanced-level administrative support services in a
physician office, clinic or other operational area that assists
patients, to ensure high quality, patient-centered care. This
senior level position handles more complex tasks and escalations,
assists the supervisor in training staff, and serves as a backup
supervisor in his or her absence.*ESSENTIAL FUNCTIONS OF THE
ROLE*Assists in the hiring process and serves as a peer
interviewer.Performs all duties associated with patient relations,
check-in or check-out, scheduling, insurance verification and
answering phones.Serves as an expert in handling more complex tasks
and responding to escalated issues.Participates in process
improvements initiatives. Facilitates or leads team meetings.
Attends huddles, tracks metrics and maintains huddle boards.Mentors
and trains staff in processes and procedures. Provides training on
applications, website and other resource access. Monitors team
members' participation to ensure the training provided is being
utilized and if any additional training is needed.Serves as backup
to supervisor in his or her absence, as required. Assists the
supervisor in managing schedules, assigning employees tasks and
following up on work results.Monitors and arranges for facility and
equipment maintenance and repairs, as needed and in conjunction
with the Manager or Supervisor.Performs quality assurance
audits.Orders supplies as requested.*KEY SUCCESS FACTORS*Excellent
listening, interpersonal and communication (oral and written)
skills, and professional, pleasant and respectful telephone
etiquette. Ability to adapt communication style to suit different
audiences. Empathetic listener, sensitive, upbeat, optimistic,
articulate, gracious and tactful.Knowledge of patient registration
procedures and documentation.Knowledge of medical insurance claims
procedures and documentation. Needs to have thorough understanding
of the Out of Network process.Skilled in the use of personal
computers and related software applications.Skilled in preparing
and maintaining patient records.Ability to analyze unpaid
third-party claims and delinquent accounts to determine appropriate
follow-up actions to ensure payment.Ability to mentor and train
staff.*BENEFITS*Our competitive benefits package includes the
following- Immediate eligibility for health and welfare benefits-
401(k) savings plan with dollar-for-dollar match up to 5%- Tuition
Reimbursement- PTO accrual beginning Day 1Note: Benefits may vary
based upon position type and/or level *QUALIFICATIONS*- EDUCATION -
H.S. Diploma/GED Equivalent- EXPERIENCE - 2 Years of Experience
Keywords: BAYLOR SCOTT & WHITE, Georgetown , Patient Services Spec 3, Other , Georgetown, Texas
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