Patient Services Spec 3
Company: Baylor Scott & White Health
Posted on: May 5, 2022
The Patient Services Specialist 3 provides a wide range of
advanced-level administrative support services in a physician
office, clinic or other operational area that assists patients, to
ensure high quality, patient-centered care. This senior level
position handles more complex tasks and escalations, assists the
supervisor in training staff, and serves as a backup supervisor in
his or her absence.
ESSENTIAL FUNCTIONS OF THE ROLE
Assists in the hiring process and serves as a peer interviewer.
Performs all duties associated with patient relations, check-in or
check-out, scheduling, insurance verification and answering
Serves as an expert in handling more complex tasks and responding
to escalated issues.
Participates in process improvements initiatives. Facilitates or
leads team meetings. Attends huddles, tracks metrics and maintains
Mentors and trains staff in processes and procedures. Provides
training on applications, website and other resource access.
Monitors team members' participation to ensure the training
provided is being utilized and if any additional training is
Serves as backup to supervisor in his or her absence, as required.
Assists the supervisor in managing schedules, assigning employees
tasks and following up on work results.
Monitors and arranges for facility and equipment maintenance and
repairs, as needed and in conjunction with the Manager or
Performs quality assurance audits.
Orders supplies as requested.
KEY SUCCESS FACTORS
Excellent listening, interpersonal and communication (oral and
written) skills, and professional, pleasant and respectful
telephone etiquette. Ability to adapt communication style to suit
different audiences. Empathetic listener, sensitive, upbeat,
optimistic, articulate, gracious and tactful.
Knowledge of patient registration procedures and documentation.
Knowledge of medical insurance claims procedures and documentation.
Needs to have thorough understanding of the Out of Network
Skilled in the use of personal computers and related software
Skilled in preparing and maintaining patient records.
Ability to analyze unpaid third-party claims and delinquent
accounts to determine appropriate follow-up actions to ensure
Ability to mentor and train staff.
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - 2 Years of Experience
Keywords: Baylor Scott & White Health, Georgetown , Patient Services Spec 3, Other , Georgetown, Texas
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