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Licensed Vocational Nurse LPN / LVN Patient Navigator Healthcare WellMed North Austin TX

Company: UnitedHealth Group
Location: Georgetown
Posted on: May 31, 2021

Job Description:

$2500 Sign on Bonus for External Candidates

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Nursing here isn't for everybody. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Start doingyour life's best work.(sm)

This position will require some localtravel.We will need an LVN that can handle the commute to facilities in the north Austin areato meet with patients and weekly meetings throughout the city to meet with PCPs.The bases location is located near N183 and will be moving to Capitol HWY 360 within a few weeks.

ThePatient Navigator (PN)enhances navigation through the complexity of hospital admissions for patients and providers as dedicated patient-care facilitators without clinical responsibilities integrated as full members of the inpatient care team responsible for enhancing communication between and among patients and providers. This position will be under the general guidance of the Administrator responsible for inpatient hospital service.

You will be working with patients in the Hospital (intake or discharge) tracking doctors information, hospital information, patient health and care, progress, working with the transition team to navigate them back home.

Primary Responsibilities:

  • Reconcile inpatient census with hospitalists and Trucare information
  • Assist hospitalists to obtain medical records from outside entities including accurate medication list, specialist consults, hospital records, and any other records requested
  • Obtain follow up appointments with primary care physician, and specialists if applicable, prior to discharge, working with the case management and transitions team to coordinate optimal timing
  • Liaison for the hospitalists and patients to the clinic health coaches, triage nurses, clinic administrators and primary care physicians if any information needed from hospital portal
  • Obtain accurate medication lists on admission and discharge from inpatient facility. Utilize eCW and ePRG as needed to reconcile information
  • Assist with medication delivery to patients prior to discharge through relationships with local pharmacy
  • Communicate by phone to patients and families after discharge to identify barriers and issue which could possibly cause readmission while appropriately working with primary care clinic staff to resolve
  • Coordinate referrals to Palliative Care Program or hospice when requested
  • Follow up with hospital and WellMed Case Managers prior to discharge to ensure discharge planning occurs in a timely manner. Be available to answer questions regarding discharge plan and needs of patient and/or family
  • Coordinate medical record requests for outside records as needed by the hospitalist team, utilitizing eCW as appropriate or communicating directly with outside physicians
  • Assist with DataRAPs initiative to utilize hospitalist encounters to capture HCC codes, including tracking mechanism to measure success
  • Gather data as needed and organize participation in PCC meetings creating better collaboration between primary care physicians and hospitalists
  • Assist with completion of patient satisfaction surveys for the providers on the hospitalist team including data entry into the appropriate database
  • Work with the administrator and hospitalists to identify issues affecting quality, readmissions, leakage, and increased length of stay while working to identify processes to improve
  • Monitor quality measures in EPRG to so that when possible metrics can be addressed while in hospital. Understand how to access pink box report and other tools to notify hospital teams of any gaps outstanding for each patient
  • Performs other related duties as assigned

Additional information:

  • 20-25% travel in the Austin area. (patient care in person or on site)
  • 80% of role is working in an office or clinic but being primarily being on the phone
  • Excellent excel background required data entry into excel systems and running reports weekly
  • Working with patients in the Hospital who are about to be discharged, tracking doctors information, hospital info, patient care and progress, working with the transition team to navigate them getting back home
  • Mileage reimbursement for traveling
  • Work is in an Optum WellMed office - not from home

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma or GED
  • Must have a Texas Licensed Vocational Nurse
  • 2+ years of administrative support experience
  • Basic knowledge of Microsoft Office products, including Word and Outlook
  • Possesses medical terminology knowledge base
  • Experience maintaining strict confidentiality at all times to include but limited to patients and coworkers
  • Experience complying with all organizational policies regarding ethical business practices
  • Experience adhering to all department policies and procedures
  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
  • I understand that interacting directly with patients and members (in person and on site) is an essential function of this role, and am willing to abide by this requirement.

Preferred Qualifications:

  • 2+ years of experience in a physicians clinic or hospital
  • Additional years of experience working in a medical care setting as a receptionist or medical assistant
  • Experience possessing nd demonstrating excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers and managers
  • Experience maintaining and demonstrating a high degree of professionalism to include both personal conduct and appearance at all times
  • Experience working independently, with some supervision and direction from manager

Physical & Mental Requirements:

  • Ability to lift up to 25 pounds
  • Ability to push or pull heavy objects using up to 25 pounds of force
  • Ability to sit for extended periods of time
  • Ability to use fine motor skills to operate office equipment and/or machinery
  • Ability to receive and comprehend instructions verbally and/or in writing
  • Ability to use logical reasoning for simple and complex problem solving

Careers with WellMed.Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to doyour life's best work.(sm)

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time, or per diem basis (Internal Candidates) are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords:WellMed, Healthcare, Bilingual, Clinic Supervisor, Licensed Vocational Nurse, LVN/LPN,Patient Navigator,Medical Terminology, ICD-9 and CPT coding, Austin, San Marcos, Rockdale, Georgetown, Cedar Park, Elgin, Round Rock, Kyle, Taylor, Bastrop, Lockhart, Lakeway, Texas, TX

Keywords: UnitedHealth Group, Georgetown , Licensed Vocational Nurse LPN / LVN Patient Navigator Healthcare WellMed North Austin TX, Other , Georgetown, Texas

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