$2500 Sign on Bonus for
External Candidates
There's an energy and excitement here, a shared mission to
improve the lives of others as well as our own. Nursing here isn't
for everybody. Instead of seeing a handful of patients each day,
your work may affect millions for years to come. Ready for a new
path? Start doingyour life's best work.(sm)
This position will require some localtravel.We will need an LVN
that can handle the commute to facilities in the north Austin
areato meet with patients and weekly meetings throughout the city
to meet with PCPs.The bases location is located near N183 and will
be moving to Capitol HWY 360 within a few weeks.
ThePatient Navigator (PN)enhances navigation through the
complexity of hospital admissions for patients and providers as
dedicated patient-care facilitators without clinical
responsibilities integrated as full members of the inpatient care
team responsible for enhancing communication between and among
patients and providers. This position will be under the general
guidance of the Administrator responsible for inpatient hospital
service.
You will be working with patients in the Hospital (intake or
discharge) tracking doctors information, hospital information,
patient health and care, progress, working with the transition team
to navigate them back home.
Primary Responsibilities:
- Reconcile inpatient census with hospitalists and Trucare
information
- Assist hospitalists to obtain medical records from outside
entities including accurate medication list, specialist consults,
hospital records, and any other records requested
- Obtain follow up appointments with primary care physician, and
specialists if applicable, prior to discharge, working with the
case management and transitions team to coordinate optimal
timing
- Liaison for the hospitalists and patients to the clinic health
coaches, triage nurses, clinic administrators and primary care
physicians if any information needed from hospital portal
- Obtain accurate medication lists on admission and discharge
from inpatient facility. Utilize eCW and ePRG as needed to
reconcile information
- Assist with medication delivery to patients prior to discharge
through relationships with local pharmacy
- Communicate by phone to patients and families after discharge
to identify barriers and issue which could possibly cause
readmission while appropriately working with primary care clinic
staff to resolve
- Coordinate referrals to Palliative Care Program or hospice when
requested
- Follow up with hospital and WellMed Case Managers prior to
discharge to ensure discharge planning occurs in a timely manner.
Be available to answer questions regarding discharge plan and needs
of patient and/or family
- Coordinate medical record requests for outside records as
needed by the hospitalist team, utilitizing eCW as appropriate or
communicating directly with outside physicians
- Assist with DataRAPs initiative to utilize hospitalist
encounters to capture HCC codes, including tracking mechanism to
measure success
- Gather data as needed and organize participation in PCC
meetings creating better collaboration between primary care
physicians and hospitalists
- Assist with completion of patient satisfaction surveys for the
providers on the hospitalist team including data entry into the
appropriate database
- Work with the administrator and hospitalists to identify issues
affecting quality, readmissions, leakage, and increased length of
stay while working to identify processes to improve
- Monitor quality measures in EPRG to so that when possible
metrics can be addressed while in hospital. Understand how to
access pink box report and other tools to notify hospital teams of
any gaps outstanding for each patient
- Performs other related duties as assigned
Additional information:
- 20-25% travel in the Austin area. (patient care in person or on
site)
- 80% of role is working in an office or clinic but being
primarily being on the phone
- Excellent excel background required data entry into excel
systems and running reports weekly
- Working with patients in the Hospital who are about to be
discharged, tracking doctors information, hospital info, patient
care and progress, working with the transition team to navigate
them getting back home
- Mileage reimbursement for traveling
- Work is in an Optum WellMed office - not from home
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
Required Qualifications:
- High School Diploma or GED
- Must have a Texas Licensed Vocational Nurse
- 2+ years of administrative support experience
- Basic knowledge of Microsoft Office products, including Word
and Outlook
- Possesses medical terminology knowledge base
- Experience maintaining strict confidentiality at all times to
include but limited to patients and coworkers
- Experience complying with all organizational policies regarding
ethical business practices
- Experience adhering to all department policies and
procedures
- This position requires Tuberculosis screening as well as proof
of immunity to Measles, Mumps, Rubella, Varicella, Tetanus,
Diphtheria, and Pertussis through lab confirmation of immunity,
documented evidence of vaccination, or a doctor's diagnosis of
disease
- Employees are required to screen for symptoms using the
ProtectWell mobile app, Interactive Voice Response (i.e., entering
your symptoms via phone system) or a similar UnitedHealth
Group-approved symptom screener prior to entering the work site
each day, in order to keep our work sites safe. Employees must
comply with any state and local masking orders. In addition, when
in a UnitedHealth Group building, employees are expected to wear a
mask in areas where physical distancing cannot be attained
- I understand that interacting directly with patients and
members (in person and on site) is an essential function of this
role, and am willing to abide by this requirement.
Preferred Qualifications:
- 2+ years of experience in a physicians clinic or hospital
- Additional years of experience working in a medical care
setting as a receptionist or medical assistant
- Experience possessing nd demonstrating excellent organizational
skills, customer service skills, and verbal and written
communication skills to include but not limited to patients,
physicians, clinical staff, contracted providers and managers
- Experience maintaining and demonstrating a high degree of
professionalism to include both personal conduct and appearance at
all times
- Experience working independently, with some supervision and
direction from manager
Physical & Mental Requirements:
- Ability to lift up to 25 pounds
- Ability to push or pull heavy objects using up to 25 pounds of
force
- Ability to sit for extended periods of time
- Ability to use fine motor skills to operate office equipment
and/or machinery
- Ability to receive and comprehend instructions verbally and/or
in writing
- Ability to use logical reasoning for simple and complex problem
solving
Careers with WellMed.Our focus is simple. We're
innovators in preventative health care, striving to change the face
of health care for seniors. We're impacting 550,000+ lives,
primarily Medicare eligible seniors in Texas and Florida, through
primary and multi-specialty clinics, and contracted medical
management services. We've joined Optum, part of the UnitedHealth
Group family of companies, and our mission is to help the sick
become well and to help patients understand and control their
health in a lifelong effort at wellness. Our providers and staff
are selected for their dedication and focus on preventative,
proactive care. For you, that means one incredible team and a
singular opportunity to doyour life's best work.(sm)
**PLEASE NOTE** The sign on bonus is only available to
external candidates. Candidates who are currently working for a
UnitedHealth Group, UnitedHealthcare or a related entity in a full
time, part time, or per diem basis (Internal Candidates) are not
eligible to receive a sign on bonus.
Diversity creates a healthier atmosphere: UnitedHealth Group is
an Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
Job Keywords:WellMed, Healthcare, Bilingual, Clinic Supervisor,
Licensed Vocational Nurse, LVN/LPN,Patient Navigator,Medical
Terminology, ICD-9 and CPT coding, Austin, San Marcos, Rockdale,
Georgetown, Cedar Park, Elgin, Round Rock, Kyle, Taylor, Bastrop,
Lockhart, Lakeway, Texas, TX
