Patient Service Representative (Georgetown, TX)
Company: Lone Star Circle of Care
Location: Georgetown
Posted on: May 3, 2021
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Job Description:
OverviewProvide scheduling assistance to Lone Star Circle of
Care patients and perform insurance verification duties. In
addition, Patient Service Representative will perform appointment
confirmations, cancellations, and reschedules. Under general
supervision, exercises some discretion, makes routine decisions
based on existing scheduling guidelines and will assume other
duties when assigned. Frequently interacts with the Patient
Navigation Center Team, Clinical Staff and works under the
supervision of the Patient Navigation Center
Manager.ResponsibilitiesCustomer Service: Provide initial customer
service to all Patient Navigation Center contacts, included but not
limited to scheduling and confirming patient appointments for
multiple LSCC service lines, using the current LSCC electronic
telephone software system and an electronic practice management
system (NextGen EPM) Complete appointment confirmation calls,
ensuring patients attend their appointment with Lone Star Circle of
Care Verify patient insurance in accordance with Lone Star Circle
of Care guidelines; if the patient is uninsured the representative
will inform the patient what information they will need to bring
for the LSCC sliding fee program registration process in accordance
with LSCC guidelinesAdministrative: Perform data entry, making
necessary updates to patient information, demographics and
insurance information, using an electronic practice management
system (NextGen EPM) Navigate all contacts appropriately using the
current LSCC software tool Applies use of department manuals and
reference tools. All other duties as assignedAIDET-LOC: Staff
Members and Directors shall deal with patients, providers,
colleagues, and other internal and external LSCC contacts honestly,
professionally and with empathy, following the principles of AIDET
(Skill at a Glance) and the Language of Caring Overview (Staff).
Staff Members and Directors shall demonstrate honesty and integrity
in all LSCC business activities and work scheduling Following the
principles of AIDET and Language of Caring, Staff Members and
Directors are expected to treat one another with respect and
courtesy, understanding that each Staff Member and Director has
special talents and capabilities necessary to fulfill LSCCs
Mission, Vision, and Values. Principles of AIDET (Acknowledge,
Introduction, Duration, Explanation and Thank You) at all times
with patients, colleagues, visitors and leadership The Language of
Caring skills are versatile life skills that enhance communication
and strengthen relationships that apply to all of us, whether we
serve patients and families directly, or we serve the people who
doour internal customers. QualificationsREQUIRED EXPERIENCE,
EDUCATION, AND LICENSE: High school diploma or GED preferred;
additional work experience may be substituted in lieu of education
Minimum of one (1) year of customer service experience Excellent
computer skills and the ability to learn new computer programs
efficientlyPREFERRED EXPERIENCE, EDUCATION, AND LICENSE: Six (6)
months prior medical office or healthcare setting experience
Minimum three (3) months call center experience Bilingual
English/Spanish language
Keywords: Lone Star Circle of Care, Georgetown , Patient Service Representative (Georgetown, TX), Other , Georgetown, Texas
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