Supervises daily Food and Beverage (F&B) shift operation and
monitors compliance with all F&B policies, standards, and
procedures. Manages day-to-day operations verifying that the
quality, standards and meeting the expectations of the customers on
a daily basis. Maintains the operating budget, and verifies that
standards and legal obligations are followed. Develops specific
goals and plans to prioritize, organize, and accomplish work..
Education and Experience
High school diploma or GED; 4 years experience in the food and
beverage, culinary, or related professional area.
2-year degree from an accredited university in Food Service
Management, Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 2 years experience in the food
and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
Assists in the ordering of Food and Beverage (F&B) supplies,
cleaning supplies and uniforms.
Supervises daily F&B shift operation and monitors compliance
with all F&B policies, standards and procedures.
Supports and supervises an effective monthly self inspection
Operates all department equipment as necessary and reports
Supervises staffing levels to verify that guest service,
operational needs, and financial objective are met.
Encourages and builds mutual trust, respect, and cooperation
among team members.
Understands employee positions well enough to perform duties in
Develops specific goals and plans to prioritize, organize, and
Monitors and maintains the productivity level of employees.
Verifies that all team members/supervisors understand the brand
Maintains the operating budget, and verifies that standards and
legal obligations are followed.
Assists supervisors in understanding team members ever changing
needs and expectations, and how to exceed them.
Celebrates and fosters decisions that result in successes as
well as failures.
Communicates areas that need attention to staff and follows up
to verify understanding.
Coordinates cleaning program in all F&B areas (e.g., General
clean), identifying trends and making recommendation for
Establishes and maintains open, collaborative relationships with
Creates and nurtures a property environment that emphasizes
motivation, empowerment, teamwork and passion for providing
Follows property specific second effort and recovery plan.
Stays readily available/ approachable for all team members.
Demonstrates knowledge of the brand specific service
Providing Exceptional Customer Service
Provides services that are above and beyond for customer
satisfaction and retention.
Improves service by communicating and assisting individuals to
understand guest needs, providing guidance, feedback, and
individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations, monitors quality, and standards
and meets the expectations of the customers on a daily basis.
Takes proactive approaches when dealing with guest concerns.
Sets a positive example for guest relations.
Stays readily available/ approachable for all guests.
Reviews comment cards and guest satisfaction result with
Responds in a timely manner to customer service department
Provides information to supervisors and co-workers by telephone,
in written form, e-mail, or in person.
Provides guidance and direction to subordinates, including
setting performance standards and monitoring performance.
Analyzes information and evaluates results to choose the best
solution and solve problems.
Performs hourly job function if necessary.
Extends professionalism and courtesy to team members at all
Comprehends budgets, operating statements and payroll progress
Performs other duties, as assigned, to meet business needs.