IT Technician (Austin)
Company: Saronic
Location: Austin
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Saronic Technologies is a leader
in revolutionizing autonomy at sea, dedicated to developing
state-of-the-art solutions that enhance maritime operations through
autonomous and intelligent platforms. Saronic is seeking a talented
and organized IT Technician. This role is responsible for advanced
technical support across various IT systems and networks. The ideal
candidate will have a strong technical foundation, exceptional
troubleshooting abilities, and the ability to work independently
and as part of a team. You will be responsible for resolving
technical issues, performing system maintenance, and ensuring the
overall health of Saronic’s IT infrastructure. Key Responsibilities
Provide support for hardware, software, and network issues,
including desktops, laptops, servers, printers, and mobile devices
Troubleshoot and resolve escalated technical issues, ensuring
timely and effective solutions. Assist with network configurations,
including routers, switches, firewalls, and VPNs. Perform routine
system maintenance, including software updates, security patches,
and backups. Administer and troubleshoot Active Directory, Office
365, and cloud-based services. Provide guidance and mentoring to
Tier 1 technicians to enhance their technical skills and customer
service. Document and track support tickets using a helpdesk
management system, ensuring resolutions are well-documented.
Maintain up-to-date knowledge of emerging IT trends and
technologies to provide innovative solutions. Collaborate with
senior IT staff on complex technical projects, migrations, and
system upgrades. Ensure adherence to security best practices,
including data protection and access control. Work closely with
cross-functional teams, including IT, sales, engineering, and
product development, to ensure alignment on objectives and
messaging. Qualifications Associate's or Bachelor's degree in
Information Technology, Computer Science, or related field (or
equivalent experience). 3 years of experience in a technical
support or similar IT role. Proficiency in troubleshooting
hardware, software, and networking issues. Experience with Windows
and macOS operating systems, Active Directory, Office 365, and
cloud services. Strong understanding of networking fundamentals
(TCP/IP, DNS, DHCP, VPN, etc.). Familiarity with ticketing systems
and helpdesk management tools. Excellent communication and customer
service skills, with the ability to explain technical issues to
non-technical users. Problem-solving mindset with attention to
detail and a strong ability to prioritize tasks. IT certifications
such as CompTIA A, Network, or Microsoft certifications are a plus.
Preferred Qualifications: Familiarity with Department of Defense
(DoD) or military industry projects. Knowledge of autonomous
systems or maritime technology. Physical Demands Prolonged periods
of sitting at a desk and working on a computer. Occasional standing
and walking within the office. Manual dexterity to operate a
computer keyboard, mouse, and other office equipment. Visual acuity
to read screens, documents, and reports. Occasional reaching,
bending, or stooping to access file drawers, cabinets, or office
supplies. Lifting and carrying items up to 20 pounds occasionally
(e.g., office supplies, packages). This role requires access to
export-controlled information or items that require “U.S. Person”
status. As defined by U.S. law, individuals who are any one of the
following are considered to be a “U.S. Person”: (1) U.S. citizens,
(2) legal permanent residents (a.k.a. green card holders), and (3)
certain protected classes of asylees and refugees, as defined in 8
U.S.C. 1324b(a)(3) . Benefits: Medical Insurance: Comprehensive
health insurance plans covering a range of services Saronic pays
100% of the premium for employees and 80% for dependents Dental and
Vision Insurance: Coverage for routine dental check-ups,
orthodontics, and vision care Saronic pays 100% of the premium
under the basic plan for employees and 80% for dependents Time Off:
Generous PTO and Holidays Parental Leave: Paid maternity and
paternity leave to support new parents Competitive Salary:
Industry-standard salaries with opportunities for performance-based
bonuses Retirement Plan: 401(k) plan with company match Stock
Options: Equity options to give employees a stake in the company’s
success Life and Disability Insurance: Basic life insurance and
short- and long-term disability coverage Pet Insurance: Discounted
pet insurance options including 24/7 Telehealth helpline Additional
Perks: Free lunch benefit and unlimited free drinks and snacks in
the office This role requires access to export-controlled
information or items that require “U.S. Person” status. As defined
by U.S. law, individuals who are any one of the following are
considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal
permanent residents (a.k.a. green card holders), and (3) certain
protected classes of asylees and refugees, as defined in 8 U.S.C.
1324b(a)(3) . Saronic does not discriminate on the basis of race,
sex, color, religion, age, national origin, marital status,
disability, veteran status, genetic information, sexual
orientation, gender identity or any other reason prohibited by law
in provision of employment opportunities and benefits.
Keywords: Saronic, Georgetown , IT Technician (Austin), IT / Software / Systems , Austin, Texas
