Field Service Technician I - IM Regional Operations
Company: Christus Health
Location: San Antonio
Posted on: January 16, 2026
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Job Description:
Description Summary: The Field Services Technician is
responsible for the day-to-day operational support of the end user
community through the installation, configuration, upgrade and
maintenance of workstation and peripheral equipment. This includes
the resolution of problems reported by the Customer Support Center
and the implementation of new functionality. Documentation and
adherence to policies, procedures and standards of the organization
is an important part of this position. The Field Services
Technician is responsible for delivering high quality, cost
effective solutions to all levels of users. This includes support
for both the technology and processes. The Field Services
Technician is also responsible for supporting the business goals
and objectives for the Department, the Information Services
Organization, and the organization as a whole. Responsibilities:
Problem Solving – Effectively assess, diagnose and resolve basic
configuration and hardware problems. Quickly and efficiently
resolve problems assigned by the Customer Support Center. Assess
overall performance of workstations and implement standard
maintenance procedures to maximize performance. Workstation
Software – With supervision, install, configure and maintain
operating system software on client workstations. Provide support
on basic features of application software such as initiation of
software, logging on, navigation and termination. Understand a
subset of the total configurations in the organization. Install,
configure and maintain multiple workstation operating systems that
include DOS, Windows v3.11, Windows 95, Windows 98, NetWare,
Windows NT and Windows 2000. Install and maintain software images
that assists in managing client workstations. Workstation Hardware
– With direction install, configure and maintain hardware for
client workstations. Client hardware includes workstation hardware
such as processors, memory, hard drives, modems, video cards,
monitors, peripherals, and CD-ROM drives. Possess the skills and
knowledge in client workstation technology to support
configurations in the organization. LAN Administration - With
supervision, stop and restart services, shutdown and restart
operating system software on Windows NT, 2000 and Novell servers.
Network Administration - With supervision Telnets to local LAN
switches and Hubs, activates ports for workstations and printers.
Telecom – With supervision assists in the support and maintenance
of the telecommunication systems – capable of providing dial-tone
to the desktop. Desktop Hardware and Software – With direction,
install, configure and maintain hardware and software.
Communications - Demonstrate strong communication and human
relationship skills. Inventory Management – Track and document the
hardware and software inventory. Standards – Install, configure and
maintain standards associated with workstation and peripheral
procedures and documentation. Policies and Procedures – Follow
established policies, procedures and standards defined by the
department. Communications - Demonstrate strong communication and
human relationship skills. Vendor Management – Contact vendors
regarding service issues to receive support information or
assistance as instructed by the supervisor. Documentation – Produce
and maintain technical documentation on the assigned systems.
Reporting – Produce required department reporting associated with
projects assigned by manager and problems assigned through help
desk queues. Documentation includes current status and problem
documentation summary within the problem management system. Project
Management - With supervision, execute priorities, understand
business application, answer technical questions and perform all
assigned tasks. Serve as a resource to the project team for
assigned client applications. Teamwork – Maintain and demonstrate
good teamwork on assigned projects through actions and job
performance. Customer Service - Provide effective Customer Service
by being courteous, polite and friendly toward others at all times.
Acknowledge customers immediately in order to determine need and
help the customer resolve issue or request. Participate in
departmental programs that promote and deliver exceptional customer
service. Other – Perform other duties and special projects as
assigned by the Market Operations Manager. Requirements:
Education/Skills High School Diploma Experience 0 - 1 years of
experience Licenses, Registrations, or Certifications None Work
Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Keywords: Christus Health, Georgetown , Field Service Technician I - IM Regional Operations, IT / Software / Systems , San Antonio, Texas
