Customer Support Representative

Location: San Antonio
Posted on: June 23, 2025

Job Description:

Are you a tech-savvy problem solver with a passion for delivering exceptional customer support? Do you have a knack for troubleshooting and a love for all things telecommunications? If so, we have the perfect opportunity for you! Join our team as a Customer Support Representative and be at the forefront of helping our customers navigate the exciting world of telecommunications. Responsibilities: Serve as the primary point of contact for our customers, providing top-notch support for their telecommunications products and services, such as mobile phones, internet services, and digital TV. Diagnose and resolve customer inquiries and technical issues through various channels Empower customers with knowledge by educating them on product features, service packages, and troubleshooting steps. Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt and satisfactory resolutions. Keep up-to-date on the latest trends and advancements in telecommunications technology, enabling you to provide cutting-edge support to our customers and fostering your personal growth and learning in this dynamic field. Document customer interactions and solutions accurately in our CRM system to maintain comprehensive records and facilitate knowledge sharing and transfer. Identify opportunities to improve customer satisfaction and contribute to the development of support materials, FAQs, and self-help resources. Act as a customer advocate by providing feedback and insights to internal teams for product and service enhancements.

Keywords: , Georgetown , Customer Support Representative, IT / Software / Systems , San Antonio, Texas