Director of Services (Director of Housekeeping) - Sheraton Hotels - (19172733)
Company: Marriott International, Inc.
Posted on: February 3, 2020
Here's To Your Journey with Sheraton At Sheraton, we go above and
beyond in everything we do. We are inspired by our guests and one
another and are driven to make things better. We love what we do,
and we give it all weve got on property and off. When guests stay
with us, its not just a room with a bed that theyre buying. Its an
experience. Were looking for someone who is ready to go beyond in
everything they do. If you are someone with a genuine drive to
improve your life and the lives of those around you, we encourage
you to explore careers with Sheraton. The Sheraton Austin
Georgetown Hotel & Conference Center, located at 1101 Woodlawn Ave,
Georgetown, Texas, 78628 is currently hiring a Director of Services
(Director of Housekeeping). Responsibilities include: Manages
housekeeping functions and staff to ensure property guest rooms,
public space and employee areas are clean and well maintained.
Areas of responsibility include Housekeeping, Recreation/Health
Club and, if applicable, Laundry. Directs and works with team to
successfully execute all housekeeping operations. Strives to
continually improve guest and employee satisfaction and maximize
the financial performance of the department. Ensures that standards
and procedures are being followed. CANDIDATE PROFILE Education and
Experience High school diploma or GED; 2 years experience in the
housekeeping or related professional area. OR 2-year degree from an
accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; no work
experience required. CORE WORK ACTIVITIES Managing Housekeeping
Operations Maintains strong working relationship with Front Office
to ensure effective communications for operational issues. Obtains
list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments. Inventories
stock to ensure adequate supplies. Ensures guestrooms, public space
and employee areas are cleaned according to operating standards.
Ensures compliance with all housekeeping policies, standards and
procedures. Initiates and maintains an effective inspection program
including rooms, public areas, employee work and locker areas,
storage areas, recreation areas, laundry areas, garage and grounds.
Managing Departmental Costs Supervises and approves the budgeting
and ordering of guestroom and cleaning supplies. Understands the
importance of departments operation on the overall property
financial goals and educates staff on details as appropriate.
Manages areas of operation to budget by reviewing operating
statements, budget worksheets and payroll progress reports. Keeps
the Housekeeping team focused on the critical components of
operations to drive guest satisfaction and the desired financial
results. Manages department controllable expenses and cost per
occupied room to achieve or exceed budgeted goals. Ensuring
Exceptional Customer Service Responds to and handles guest problems
and complaints effectively. Incorporates guest satisfaction as a
component of departmental meetings with a focus on continuous
improvement. Empowers employees to provide excellent customer
service. Develops goals and expectations for direct report
managers. Celebrates successes and publicly recognizes the
contributions of team members. Reviews employee satisfaction
results to identify and address employee problems or concerns.
Communicates expectations, recognizes performance, and produces
desired business results. Conducting Human Resources Activities
Ensures property policies are administered fairly and consistently.
Ensures disciplinary procedures and documentation are completed
according to Standard and Local Operating Procedures (SOPs and
LSOPs) and supports the Peer Review Process. Establishes goals and
objectives for all areas of responsibility. Directs staff to strive
for continuous improvement in all areas of responsibility.
Interviews and hires management and hourly employees with the
appropriate skills to meet the business needs of the operation.
Manages employee progressive discipline procedures for areas of
responsibility. Reviews staffing levels to ensure that guest
service, operational needs and financial objectives are met.
Establishes and maintains open, collaborative relationships with
employees and ensures employees do the same within the team.
Ensures employees are treated fairly and equitably. To apply now,
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Georgetown , Director of Services (Director of Housekeeping) - Sheraton Hotels - (19172733), Hospitality & Tourism , Georgetown, Texas
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