Customer Service WorkFromHome $16hr - CEC Austin - (21126123)
Company: Marriott International, Inc.
Posted on: January 16, 2022
Live Fully at Marriott International - #1 Leader in Hospitality
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
CEC Austin, located at 1705 Centre Creek Drive, Austin, TX , 78754
is currently hiring a Customer Service WorkFromHome $16hr.
Responsibilities include: Associates who work remotely are expected
to maintain a work environment that is conducive to performing
their assigned work. It should be safe and secure, ergonomically
appropriate for the individual, and free of interruptions, noise,
and other distractions such as children, pets, and other
individuals in the household.
Associate is responsible for @Home internet set up and for working
directly with their Internet Service Provider (ISP) for set up and
Business Class Internet is preferred, however minimum requirements
of 3 Mbps download speed and 1 Mbps upload speed must be set up and
maintained. (Mbps = Megabits per second)
Internet service must have a physical cable plug-in (ethernet)
connection. Satellite and wireless internet are not permitted due
to security and stability reasons.
Serve guests from around the world as they embark on their travel
journey. Create an effortless experience and build raving brand
fans by answering questions about property facilities, services,
and room accommodations to support our overall vision to be the
world's favorite travel company. Handle incoming contacts for a
variety of Marriott brands and assist customers with their booking
needs or questions through preferred channels including voice,
email, and chat. Responsibilities include processing reservation
requests and support of basic loyalty and customer care requests.
This role will identify guest reservation needs and follow sales
techniques to maximize revenue. Ensure compliance with policies and
procedures for special booking rules and requests, loyalty
guidelines and case management. Provide customer support through
assistance and guidance in issue resolution, and an open
communication with Marriott properties, related company contacts,
and third parties.
Follow all company policies and procedures; ensure personal
appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets; protect the
privacy and security of guests and coworkers. Welcome and
acknowledge all guests according to company standards; anticipate
and address guests' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with
others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals;
listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and
standards. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by
Apply now at :
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others.
Chat, engage and follow us on social media. -
Visit www.marriott.com/careers to learn more about our workplace
culture and career opportunities.
Marriott International is an equal opportunity employer.We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture.We are committed to non-discrimination
onanyprotectedbasis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Georgetown , Customer Service WorkFromHome $16hr - CEC Austin - (21126123), Hospitality & Tourism , Georgetown, Texas
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