Change and Incident Manager

Company: Encore IT Solutions
Location: Austin
Posted on: May 25, 2025

Job Description:

Role: Change and Incident Manager

Find out more about this role by reading the information below, then apply to be considered.
Location: Austin, TX
Period: Long Term

Job Description:
Change Management Leadership:
--- Spearhead the change management process across the company, coordinating with stakeholders and supporting the people's side of change.
--- Develop and manage change plans for each change initiative, ensuring alignment with business objectives.
--- Assess organizational impact and readiness for change on a global, regional, and country level.
--- Apply a structured methodology and lead change management activities.
--- Perform change risk analysis, mitigation planning, and deliverable execution.
Stakeholder Coordination:
--- Conduct stakeholder analysis, identify gaps, and create action plans to address them.
--- Engage and activate leadership to take ownership of the change process.
--- Collaborate across global, regional, and country teams to drive sustainable change adoption.
--- Support and coach senior leaders, people managers, and supervisors to help their teams through transitions.
Communication and Training:
--- Develop key messaging that aligns with the project mission, change management plan, communication, and training plans.
--- Ensure changes are communicated effectively, documented in training materials, and included in the HR knowledge base.
--- Train employees on new systems and process skills related to the change.
--- Contribute to change communications, training, and knowledge transfer plans using pragmatic and creative approaches for high-impact results.
--- Enable the design, development, delivery, and management of key communications.
Employee Engagement and Support:
--- Engage employees and managers in the design and implementation of changes, ensuring understanding of new roles post-implementation.
--- Ensure alignment between new processes or tasks and organizational structure and roles.
--- Support organizational design and definition of roles and responsibilities.
Technical Know-How:
--- Understand and utilize various project management and change management tools and software (e.g., JIRA, Confluence, ServiceNow).
--- Familiarity with ITIL frameworks and methodologies.
--- Ensure integration and compatibility of new technologies with existing systems.
--- Collaborate with IT teams to ensure technical aspects of change initiatives are managed effectively.
--- Utilize data analysis and reporting tools to monitor change progress and outcomes.
Change Impact and Readiness:
--- Conduct impact analyses, assess change readiness, and identify key stakeholders.
--- Identify, analyze, and prepare risk mitigation tactics.
--- Identify and manage anticipated and persistent resistance.
--- Evaluate and ensure user readiness

Keywords: Encore IT Solutions, Georgetown , Change and Incident Manager, Executive , Austin, Texas