General Manager

Company: Hyatt Hotels Corporation
Location: San Antonio
Posted on: May 21, 2025

Job Description:

Hyatt is a place of learning - similar to a university. The company offers many opportunities for professional and personal growth.Grounded in our Purpose to "care for Peopleso they can be their Best," a Hyatt General Manager is responsible for embodying this Purpose through the execution and delivery of the Hyatt brand and experiences across all stakeholders: guests, colleagues, customers, owners, and communities.With passion, care, and a strong work ethic, Hyatt General Managers actively engage all stakeholders to listen, learn, and lead a team focused on building brand loyalty and positive guest experiences.This overview provides transparency into the role and encourages development and career planning for aspiring General Managers.Hyatt General Managers embody the Hyatt brand experience and culture, being accountable to:

• Oversee the overall strategy, performance, and profitability of the property, ensuring operational excellence.
• Align with Hyatt's core values to maximize revenue and profit, managing the property asset effectively.
• Lead with integrity, building trust and cultivating positive experiences for guests, colleagues, and owners.
• Continuously seek improvements and adapt in changing environments.
• Bring Hyatt's values to life by demonstrating excellence in all aspects of the guest experience and hotel performance.Operations & Business Acumen
  • Manage owners' assets with a focus on maximizing returns and delivering value.
  • Develop and execute a multi-year property strategy focused on brand positioning.
  • Maintain positive relationships with property ownership.
  • Utilize data insights for informed decision-making.
  • Understand financials, including P&Ls, and oversee financial reporting and planning.
  • Improve current practices to meet guest and customer quality expectations.
  • Optimize sales and revenue strategies for growth and profitability.
  • Ensure the property is well-maintained to preserve asset value.
  • Lead capital planning and utilize owner's capital effectively.
  • Embrace technology and digital initiatives to enhance performance and connectivity.
  • Prioritize safety for colleagues and guests.
  • Align operations, guest service, and offerings with the brand.
  • Practice environmental sustainability.Innovation & Impact
    • Balance stakeholder needs and support property leadership, colleagues, guests, owners, and community reputation.
    • Adapt to change and explore new revenue opportunities.
    • Exercise sound judgment and data-driven problem solving.
    • Drive meaningful change by focusing on impactful practices.Leadership & Talent Development
      • Implement Hyatt's talent strategies to recruit, develop, and retain an inclusive workforce.
      • Support colleagues as brand ambassadors delivering authentic service.
      • Delegate effectively to foster development.
      • Mentor future leaders and identify development opportunities.
      • Engage with the community and build a talent pipeline.
      • Enhance colleague engagement.Culture & Values
        • Promote and exemplify Hyatt's values: empathy, integrity, respect, inclusion, experimentation, and wellbeing.
        • Listen actively and respond with compassion.
        • Foster an inclusive and fair workplace where all colleagues feel valued.
        • Support colleagues in balancing demands and practicing self-care.
        • Maintain ethical conduct and uphold stakeholder trust.Qualifications
          • Minimum of 2+ years' experience as a General Manager or Hotel Manager in a lifestyle hotel or high-profile 4- or 5-star property within a major cultural hub.
          • Proven ability to create high-energy environments that integrate nightlife, gastronomy, and arts.
          • Strong commercial acumen with expertise in Revenue Management and market analysis.
          • Experience leading complex, multi-outlet F&B operations and understanding culinary trends.
          • Visionary approach to hotel programming and guest experience design.
          • Passion for arts, music, and entertainment, with experience integrating cultural narratives.
          • Exceptional leadership skills to inspire and develop teams.
          • Strong multitasking skills with attention to detail.
          • Outgoing personality with ability to engage guests and foster community.
          • Flexibility to work non-traditional hours, including nights, aligned with nightlife programming.
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Keywords: Hyatt Hotels Corporation, Georgetown , General Manager, Executive , San Antonio, Texas