Customer Service Manager

Company: AMD Electrical Contracting LLC
Location: Austin
Posted on: May 7, 2025

Job Description:

AMD Electrical Contracting LLC in Austin, TX, US is seeking a Customer Service Manager to join our dedicated team. We pride ourselves on delivering exceptional electrical services to clients, and we are looking for a passionate individual to lead our customer service department. The successful candidate will play a key role in ensuring that our customers receive top-notch service, resolving any issues promptly and efficiently. As the Customer Service Manager, you will be responsible for overseeing a team of customer service representatives, ensuring that they deliver the highest level of support to our valued clients. This role offers a competitive salary of $70,000 and the opportunity to be part of a dynamic company that values customer satisfaction above all else.Compensation:$70,000Responsibilities:

• Develop and implement customer service policies and procedures to enhance overall customer satisfaction.
• Monitor and analyze customer service performance metrics to identify areas for improvement and implement strategies accordingly.
• Train, mentor, and supervise customer service representatives to ensure consistent quality service delivery.
• Collaborate with other departments to resolve complex customer issues and escalate when necessary to achieve timely resolution.
• Conduct regular meetings with the customer service team to provide feedback, address concerns, and foster a positive work environment.Qualifications:
  • 3+ years of experience in customer service management
  • Strong leadership and team-building skills
  • Excellent communication and interpersonal abilities
  • Proficiency in Microsoft Office Suite
  • US Work AuthorizationAbout CompanyWhen you have commercial or residential -work that needs to be done quickly and with an eye for quality, look no -further than AMD Electrical Contracting LLC in Austin. We have the most -highly-trained, industry-certified electricians with years of experience -working for both commercial and residential clients. -Our Master -Electrician, Jeff Anderson, and his business partner, Elizabeth Anderson, -started AMD Electrical in 2005 and have been slowly growing it into the -business it is today. Jeff has been in the electrical industry for 26 -years, and Elizabeth has a business and accounting degree from Concordia -University. -In 2013, we opened our service division and added Shawn -Rowland as our service manager. -Shawn brings 20+ years of electrical -service knowledge to AMD Electrical Contracting and has helped to grow -that division. -
    #WHGEN2Compensation details: 70000-70000 Yearly SalaryPIb71d5fd35c97-37820-37481120

Keywords: AMD Electrical Contracting LLC, Georgetown , Customer Service Manager, Executive , Austin, Texas