Assistant General Manager
Company: Team Car Care/Jiffy Lube
Location: Georgetown
Posted on: January 19, 2023
Job Description:
OverviewStart Your New Career Today & enjoy job stability with
Jiffy Lube as an Essential Business!GREAT working hours Monday thru
Friday 8:00 a.m. to 6:00 p.m., Saturday 8:00 a.m. to 5:00 p.m., and
CLOSED on Sunday.Team Car Care (TCC) owns and operates more than
550 Jiffy Lube auto service centers in North America. We offer a
fun, fast-paced work environment with a comprehensive benefits
package, including medical plans, 401(K), certification/tuition
reimbursement, and paid vacations. At Team Car Care, we invest in
you and your future by providing excellent training for our
technician and management positions. In addition, we offer
fast-track career advancement opportunities for hard-working team
players who can deliver results. So, if you are looking for more
than a job, apply today and begin your career with Team Car
Care!DescriptionThe Assistant General Manager (AGM) is a management
position within the service center. Specifically, they are 2nd in
command. They are responsible for driving positive sales
consistently while creating a fantastic guest experience daily. It
is an excellent opportunity to be a critical team player in the
store's overall success. Working closely with the General Manager
(GM), the Assistant General Manager (AGM) is responsible for
coaching the teammates, ensuring the process is executed through
the IOS process and driving store sales growth through traffic and
core sales mix while achieving operational efficiency. In addition,
you would have been trained and certified to perform all
lubrication services, core ancillaries, customer service (CSAT),
and advanced management through our internal training
program.Responsibilities will include but will not be limited
to
- Working directly with the General Manager (GM), ensuring
consistent revenue growth through growing guest count and lead
measure performance such as core sales mix, MultiCare, and Core
Plus. They will also coach and execute excellent customer service
while creating an exceptional guest experience.
- Set a positive example as a leader while building team
engagement and efficiency. They will be focusing on developing
teammates by leveraging our internal training program and providing
ongoing guidance, coaching, and direction.
- Ensure our quality control measures and processes are followed
consistently
- Carry out other duties and projects necessary for the position,
such as inventory, cash handling processes, guest issues, and
concerns, and working with the District Manager (DM) on any
critical initiatives
- Assist the General Manager (GM) with budgeting, sales
forecasts, financial performance, expense controls, etc.
- Provide clear and detailed direction to the team
consistently
- Ensure that the service center is clean, safe, and presentable
per the Guide to Excellence (GTE)
- Provide guidance and mentoring to the automotive technicians
and CSA's
- Perform opening and closing duties when the General Manager
(GM) is off
- Assist the General Manager (GM) in building and maintaining an
engaged workforce that reflects customer volume and the business
need
- Leads daily team huddles and store meetings. Setting the
direction for achieving the business goals
- Manages inventory and product order that meets the business
need
- Adheres and holds others accountable to all rules and
regulations that maintain a safe and productive work environment
for teammates and guests
- Assist guests with their questions and needs. In-person,
electronically, or via the telephoneQualifications
- One to three years of retail management experience;
Professional automotive experience is not required.
- Must have exceptional oral and written communication
skills
- Is a proven leader that possesses the ability to inspire and
motivate diverse groups of people
- Has sound business sense and a comprehensive understanding of
the retail industry
- Can analyze, comprehend, and recommend financial objectives
that help increase sales and service results
- Demonstrate a positive, helpful attitude as well as
professional conduct and appearance always
- Enjoys and is energized by a fast-paced, flexible,
high-performance retail environment
- Has a "Guest First" mindset
- You must have the ability to read and interpret documents such
as safety rules, operating and maintenance instructions, and
procedure manuals.
- Must be able to stand on your feet on hard surfaces like
concrete or metal
- Expect to work in an environment in which you frequently
experience hot and cold temperatures, loud noises, and exhaust
fumes
- Must be able to lift and move work-related items up to 50
pounds
- Perform all other duties as assigned or needed.
- Must be at least 18 years of age
- Candidates must be legally authorized to work in the U.S.
without company sponsorship now or in the future
ResponsibilitiesDescriptionThe Assistant Manager is responsible for
driving successful sales and creating a Wow! Guest experience. It
is a great opportunity to be a key player in store success. Working
closely with the General Manager, the Assistant Manager is
responsible for driving store sales growth, managing employees to
ensure that they provide "Guest First" care to all customers, and
achieve operational success.Responsibilities Will Include, But Not
Be Limited To Working with the General Manager to ensure to
increase revenue and guest counts by providing excellent customer
service and creating a Wow! customer experience Set the example as
a leader and build team engagement by focusing on the development
of teammates, providing on-going guidance, coaching and direction
Always deliver quality service Carry out other duties and projects
necessary for the position Assist the General Manager with
budgeting, sales forecasts, P/L performance, etc. as well as
understand factors which affect sales and profit such as guest
counts, marketing, weather, etc. Assist the Store Manager to build
and maintain an engaged workforce that reflects customer volume and
business needs Takes initiative and works with the General Manager
to improve sales, daily profit performance, & controllable expenses
Using a "Guest First" mindset, ensure that customers have an
exceptional experience by having all their sales and service needs
met to ultimately return and recommend Jiffy Lube Leads team
huddles and store meetings that set direction for achieving
business goals Manages inventory and product ordering that meets
business needs Adheres and holds others accountable to all rules
and regulations that maintain a safe and productive work
environment for teammates and guests Assist customers with their
questions and needs, either in person or via
telephoneQualificationsQualifications One to three years of retail
management experience; Professional automotive experience is a plus
Must have exceptional oral and written communication skills to
communicate across varied levels Is a proven leader that possess
the ability to inspire and motivate diverse groups of people Has
sound business sense and a comprehensive understanding of the
retail industry Can analyze, comprehend, and recommend financial
objectives that help increase sales and service results Demonstrate
a positive, helpful attitude as well as professional conduct and
appearance always Enjoys and is energized by a fast paced,
flexible, high performance retail environment Has a "Guest First"
mindset You must have the ability to read and interpret documents
such as safety rules, operating and maintenance instructions, and
procedure manuals. Be able to speak effectively with our guests and
other Teammates. Must be able to stand on your feet on hard
surfaces like concrete or metal Expect to work in an environment in
which you frequently experience hot and cold temperatures, loud
noises, and exhaust fumes Must be able to lift and move
work-related items up to 50 pounds Perform all other duties as
assigned or needed. Must be at least 18 years of age Candidates
must be legally authorized to work in the U.S. without company
sponsorship now or in the futurePosition Criteria Strong work
ethic; independently motivated to produce results with limited
influence from others Hard worker, someone who works diligently to
get tasks done and demonstrates personal characteristics, such as
responsibility, dependability, conscientiousness, communication,
and teamwork Ability to review, analyze, and interpret information,
identify problems, and make decisions Ability to read, understand,
and follow procedures and guidelines Depending on location, our
stores may be open 7 days a week, which may include weekends and
some holidays Commitment to following established safety policies
and proceduresTeam Car Care is an Equal Employment Opportunity and
Affirmative Action Employer. All qualified applicants will receive
consideration for employment without regards to that individual's
race, color, religion or creed, national origin or ancestry, sex
(including pregnancy), sexual orientation, gender, gender identity,
age, physical or mental disability, veteran status, genetic
information, ethnicity, citizenship, or any other characteristic
protected by law.LocationUS-TX-GeorgetownID2021-2555CategoryStore
PositionsStreet2504 William DriveCityGeorgetownStateTXZip78628
Keywords: Team Car Care/Jiffy Lube, Georgetown , Assistant General Manager, Executive , Georgetown, Texas
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