Events Manager II

Company: Marriott International
Location: Georgetown
Posted on: September 20, 2022

Job Description:

Additional Information Non exempt, Relocation offered

Job Number 22144624

Job Category Event Management

Location Sheraton Austin Georgetown Hotel & Conference Center, 1101 Woodlawn Avenue, Georgetown, Texas, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? Y

Position Type Management

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles less complex property events. Works with his/her supervisor to ensure their property events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

* High school diploma or GED; 2 years' experience in the event management or related professional area.

OR

* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Event Operations

* Greets customer during the event phase and hands off to Event Operations for the execution of details.
* Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event).
* Verifies hourly associates understand expectations and parameters for event activities.
* Adheres to all standards, policies, and procedures.
* Verifies billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
* Participates in customer meetings for assigned groups with guidance from his/her supervisor.
* Monitors group room blocks and meeting space of small assigned groups.

Providing and Ensuring Exceptional Customer Service

* Encourages associates to provide excellent customer service.
* Sets a positive example for guest relations.
* Coordinates and communicates event details both verbally and in writing to the customer and property operations under the guidance of his/her supervisor.
* Makes presence known to customer at all times during this process.
* Works with his/her supervisor to oversee the customer experience from file turnover through the post event phase until turnover back to sales.
* Follows-up with customer post-event.
* Responds to and handles guest problems and complaints.
* Participates in various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
* Alerts his/her supervisor to operational challenges associated with his/her group and works with his/her supervisor determines how to best solve these challenges.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Reviews comment cards and guest satisfaction results with associates.
* Interacts with guests to obtain feedback on product quality and service levels.
* Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.
* Participates in pre- and post- event meetings as required to review and communicate group needs and feedback.
* Works with the property staff and customers to address operational challenges associated with his/her group.
* Participates in activities to improve service performance using his/her evaluation of the issue and resolution.

Supporting the Sales and Marketing Function

* Assists with the sales process as necessary.
* Up-sells products and services throughout the event process.
* Works under the guidance of his/her supervisor to forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
* Performs other duties as assigned to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

Keywords: Marriott International, Georgetown , Events Manager II, Executive , Georgetown, Texas