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AppleCare Accessibility Program Manager

Company: Apple
Location: Georgetown
Posted on: August 7, 2022

Job Description:

Summary Posted: Jul 1, 2022 Role Number:200396215 Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal platforms, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple is a place where extraordinary people gather to do their best work. The Regulatory Risk and Compliance team play a meaningful role in ensuring that our global contact center programs and processes are in compliance across a number of internal and external policies. This role can be located on-site in Austin, TX; Elk Grove, CA; or Raleigh, NC. Key Qualifications Previous Project/Program manager experience Experience planning, managing, delivering medium (6-8 month) to large (8-12+ month) projects Passion for Accessibility Proficient at managing multiple efforts simultaneously in a global company Superb interpersonal and communication skills, including influencing and ability to inspire innovation Strong analytical ability as proven through clear problem solving, efficient process evaluation, strong team and business relationship building, and delivery of high quality work Ability to function and maintain a positive attitude in a dynamic environment and prioritize multiple projects with competing priorities Strong work ethic with a high degree of flexibility Ability to quickly develop strong work relationships with business partners Lead and collaborate with cross functional business partners on discussions and initiatives Description If you're excited about making a difference or are as passionate about Apple's core values as we are, this is the role for you. Your ability to maintain and develop relationships is a key part of the role as we will be working with a broad spectrum of personalities and business all with different needs and expectations. You will become a member of an established team and will work with numerous groups across Apple supporting 56,000+ internal tool users as well as millions of customers. You will need to work with a distributed team and have a good understanding of the Contact Center business and how regional or global regulatory initiatives could cause possible impacts and deliver on improvements needed. Being compliant while doing the right thing for our Customers and employees is at the forefront of what we want to deliver within the team. The Regulatory Adherence Lead needs to be a person of high integrity and good judgment, who is highly organised and can work to tight deadlines. This person should thrive working in a fast-paced environment and be able to adapt to last minute changes with ease. You will be passionate and collaborate within this team, supporting the customer experience, ensuring engagement and conveying an understanding across a multitude of partners. Review requirements and adapting these to the needs of the Contact Center business. This role has a focus on accessibility, motivating changes and projects to support AC programs and processes to be more inclusive. As an Accessibility Program Manager you will need to collaborate effectively with our business partners, Contact Center leadership, Program and Tool owners, Data Privacy Office, IS&T etc to ensure optimum solutions are implemented. Foster excellent working relationships with our many, varied internal and external partners. Find solutions to challenges in a dynamic environment. Anticipate business needs and think proactively. Promote excellent customer experience as the top priority in every interaction the team has with partners. Education & Experience Bachelor's Degree is required. Relevant experience in a similar cross functional role is a plus. Additional Requirements Flexibility around working hours is necessary to accommodate global time zone challenges. PDN-96ebe44b-3325-4ff2-afd5-b1e0dfb072eb

Keywords: Apple, Georgetown , AppleCare Accessibility Program Manager, Executive , Georgetown, Texas

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