Loss Prevention Manager
Company: Marriott International
Location: Georgetown
Posted on: June 24, 2022
Job Description:
Posting Date May 26, 2022
Job Number 22086731
Job Category Loss Prevention & Security
Location Sheraton Austin Georgetown Hotel & Conference Center, 1101
Woodlawn Avenue, Georgetown, Texas, United States
Brand Sheraton Hotels & Resorts
Schedule Full-Time
Relocation? Y
Position Type Management
Located Remotely? N
When you join the Sheraton family, you become a member of its
global community. Weve been a place to gather -and connect since
1937. At Sheraton, associates create a sense of belonging in more
than 400 communities around the world. We welcome guests through
engaging experiences and thoughtful service. If youre a team player
who is excited to deliver -a -meaningful guest experiences, we
encourage you to explore -your next career opportunity -with
Sheraton.
JOB SUMMARY
- Relocation offered Manages the daily functions of the
department to ensure protection of property assets, associates,
guests and property. Maintains logs, certifications and documents
required by law and Standard Operating Procedures. Trains staff in
established emergency procedures and implements accident and fire
prevention procedures. Position focuses on ensuring guest and
associate satisfaction while achieving the operating budget. -
CANDIDATE PROFILE - Education and Experience High school diploma or
GED; 4 years experience in the security/loss prevention or related
professional area. OR 2-year degree from an accredited university
in Criminal Justice or related major; 2 years experience in the
security/loss prevention or related professional area. - CORE WORK
ACTIVITIES - Managing Security/Loss Prevention Operations Assists
the Director of Engineering in administering fire prevention
programs and emergency preparedness. Conducts hazard and risk
assessments at the property to include quarterly OSHA/SAFETY
audits, incident tracking, and the hazard abatement process.
Develops detailed "shut down" procedures for the property to ensure
that all areas are secured at the appropriate times. Comply with
applicable federal, state and local law and safety regulations.
Follow proper key control guidelines in loss prevention and in the
property. Develop a monthly checklist for all cctv equipment,
alarmed doors, and duress alarms to ensure that they are fully
functional. Incorporate into patrols, which encompass all areas of
the property's interior and exterior, an inspection tour of
recording system. Follow Duty of Care process for the protection of
guests and associates. Follows up on all unusual activities in and
around the property that would impair the well being of guests and
associates. Handles complaints, settling disputes, and resolving
grievances and conflicts, or otherwise negotiating with others.
Implements action plans to monitor and control risk. Monitors all
unusual activities in and around the property that would impair the
well being of guests and associates. Oversees all loss prevention
operations to include but not limited to patrol process, emergency
response, investigations (initial & follow up) for all guest and
associate related incidents, shipping and receiving process (makes
recommendations for improvement), electronic key system and manager
on duties responsibilities. Oversees and guides the efforts of the
Accident Prevention Committee. Oversees first aid program for
guests and associates. Oversees the claims process and protects
company assets by closely monitoring the General Liability and
Worker's Compensation cases. - Leading Security/Loss Prevention
Teams Communicates the importance of safety procedures, detailing
procedure codes, ensuring associate understanding of safety codes,
monitoring processes and procedures related to safety. Emphasizes
teamwork, close working relationships with other departments and
assertive hospitality to serve as a deterrent to crime. Encourages
and builds mutual trust, respect, and cooperation among team
members. Identifies the developmental needs of others and coaching,
mentoring, or otherwise helping others to improve their knowledge
or skills. Provides an open door policy. Provides guidance and
direction to subordinates, including setting performance standards
and monitoring performance. Provides personal assistance, medical
attention, emotional support, or other personal care to others such
as coworkers, customers, or patients. Serves as a role model to
demonstrate appropriate behaviors. Utilizes interpersonal and
communication skills to lead, influence, and encourage others;
advocates sound financial/business decision making; demonstrates
honesty/integrity; leads by example. - Ensuring Exceptional
Customer Service Meet quality standards and customer expectations
on a daily basis. Identifies the educational needs of others,
developing formal educational or training programs or classes, and
teaching or instructing others. Inspects and critiques the
performance of the loss prevention department to establish and
maintain a high level of professionalism and customer service.
Provides services that are above and beyond for customer
satisfaction and retention. - Conducting Human Resources Activities
Completes associate performance reviews in a timely manner.
Enforces brand Standard Operating Procedures through documentation
efforts. Train all associates on the four parts of OSHA. Train all
new hires on loss prevention policies and procedures. Establishes a
training program to routinely train the loss prevention department
and other property departments on topics related to safety and
security. Oversees all investigations for incidents related to both
guests and associates. Trains officers to ensure that they report
and document all safety hazards and improper lighting to the
appropriate departments through the property work order system. -
Additional Responsibilities Analyzes information and evaluating
results to choose the best solution and solve problems. Develops
liaison with local law enforcement and emergency services. Informs
and/or updates the executives, the peers and the subordinates on
relevant information in a timely manner. Provides information to
supervisors, co-workers, and subordinates by telephone, in written
form, e-mail, or in person. - - Marriott International is an equal
opportunity employer. -We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law.
Loss Prevention & SecurityRequired
Keywords: Marriott International, Georgetown , Loss Prevention Manager, Executive , Georgetown, Texas
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