Telco Customer Quality Engagement Engineer

Company: Dell
Location: Georgetown
Posted on: January 15, 2022

Job Description:

Senior Principal Quality Engineer

Essential Requirements
Possess ability to be assertive and effective at influencing people at all levels, within and outside Dell.
Ability to communicate effectively, verbal and written, up to Executive level within Dell and Dell's customers translating complex processes into understandable and relevant content.
Advanced understanding quality tools, data, and processes and can use those tools to influence decisions and improvements.
Understanding of Telco technology discipline, such as hardware, software, end to end solutions, and ability as to influence through technical expertise.
Deals with ambiguous situations within the role along with ability to support and influence change, across organizations, geographies, and customers.
Ability to scale with the Telco business demand across cultures, geographies, and time zones.
Considers impact on customers in quality decisions.
Working knowledge of Quality fundamentals such as risk mitigation and CLCA methodologies.
Ability to think critically and both work independently or as part of a cross-functional team.

Desirable Requirements
Global understanding and influencing of cultures and working with those cultures.
Proficient in MS Teams, Outlook, Excel, PowerPoint, and other relevant process, analytics, and collaboration tools such as Zoom.
Proactively solving problems that affect the project objectives and recognizes impact, benefits and risks advises on solutions.
Strong project and change management skills.

Education and Experience
Bachelor's degree in relevant field(s)
8-10 yrs of experience understanding product and quality IT needs and expectations of the Telco market.

Here's our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .

Keywords: Dell, Georgetown , Telco Customer Quality Engagement Engineer, Engineering , Georgetown, Texas