Receptionist and Call Center Agent (Bi-Lingual Spanish a Plus)

Company: URG
Location: Georgetown
Posted on: May 5, 2022

Job Description:

Job Description Answer inbound phone calls and respond to emails in a professional and helpful manner Provide outstanding service to customers over the phone or in writing Assist customers or callers by providing information, answering questions, and/or directing calls/inquiries as necessary Identify and/or escalate issues for resolution Build rapport with customers by displaying an engaging, kind, and helpful attitude Make outbound phone calls in response to any inquiries, questions, or other follow up Perform data entry into a computer system, program, or database Receive, sort, and route mail or other inter-office communication Maintain customer files as necessary Perform other clerical receptionist duties such as filing, photocopying, and faxing Provide any other support as needed to teams, departments, managers, and other staff Preferred Qualifications: Proven work experience as a Receptionist, Front Office Representative, or similar role Experience using a switchboard or multi-line phone system Professional attitude and appearance Strong customer service, written and verbal communication, and problem-solving skills Excellent organizational skills Time-management and multitasking skills, with the ability to prioritize tasks Customer service attitude Educational experience such as having taken business courses or earned an associate's degree, bachelor's degree, or certification Proficiency with a diverse assortment of software programs, applications, and systems such as MS Office Suite and experience with office equipment (e.g. fax machines and printers)

Keywords: URG, Georgetown , Receptionist and Call Center Agent (Bi-Lingual Spanish a Plus), Administration, Clerical , Georgetown, Texas